Bilingual ServiceNow Support Specialist (EN/DE)

Match Profiler; Lisboa; Híbrido; EUR 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding support

Continuous feedback

Collaborative team

Network of partnerships discounts

Resumo da oferta

Match Profiler is seeking an Application Support Professional to deliver expert support for HR Service Delivery on ServiceNow. The role requires bilingual English and German communication, strong 2nd level support experience, and a proactive mindset within a hybrid Alfragide-based setup.

You will be the single point of contact for incident resolution, develop documentation, and contribute to knowledge sharing and process improvements across the team.

Qualificações

• Fluent in English and German (written and spoken).
• 2nd level application support experience.
• Experience with ticketing tools such as ServiceNow or Remedy.
• Strong troubleshooting, root cause analysis, and communication skills.
• Proactive and customer-focused mindset.

Responsabilidades

• Provide application support for HR Service Delivery solutions on ServiceNow.
• Deliver end-to-end customer support as a single point of contact.
• Create and maintain support documentation, use cases, and process improvements.
• Share knowledge and best practices within the team.
• Investigate issues, perform root cause analysis, and collaborate with other teams to drive resolutions.

Conhecimentos

English & German

2nd Level Application Support

Troubleshooting

Customer support processes

Communication & stakeholder mgmt

Agile mindset

Ferramentas

ServiceNow

Remedy

Descrição da oferta de emprego

Match Profiler is seeking an Application Support Professional to deliver expert support for HR Service Delivery on ServiceNow. The role requires bilingual English and German communication, strong 2nd level support experience, and a proactive mindset within a hybrid Alfragide-based setup.

You will be the single point of contact for incident resolution, develop documentation, and contribute to knowledge sharing and process improvements across the team.