Bilingual SaaS Customer Success (Portuguese & Spanish)

Grubtech; Portugal; On-site; EUR 24,000 - 32,000; Full time

Job summary

Grubtech is hiring a Customer Success Specialist fluent in Portuguese and Spanish to join our fast-growing team. You will build and nurture long-term relationships with customers, support ongoing adoption of our platform, and help drive retention and success.

Requirements include English, Portuguese and Spanish fluency, at least 1 year in onboarding or customer success in SaaS, and strong communication skills. The role emphasizes autonomous work and proactive problem-solving.

Qualifications

• Fluency in English, Portuguese and Spanish is required.
• Minimum 1 year experience in Onboarding or Customer Success in SaaS.
• Excellent communication and interpersonal skills.
• Ability to work autonomously and proactively.

Responsibilities

• New customer onboarding: be the main contact for a smooth start.
• Relationship management: nurture strong client relationships to ensure success.
• Success analysis: monitor usage and identify improvement opportunities.
• Problem solving: resolve customer questions and platform challenges.
• Feedback and improvement: relay customer feedback to product and development teams.

Skills

English

Portuguese

Spanish

Job description

Grubtech is hiring a Customer Success Specialist fluent in Portuguese and Spanish to join our fast-growing team. You will build and nurture long-term relationships with customers, support ongoing adoption of our platform, and help drive retention and success.

Requirements include English, Portuguese and Spanish fluency, at least 1 year in onboarding or customer success in SaaS, and strong communication skills. The role emphasizes autonomous work and proactive problem-solving.