Bilingual French-English Customer Support Advisor

JoB Training & Coaching; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Structured training

International workplace

Coaching & dev

Clear growth paths

Modern tools

Resumo da oferta

JoB Training & Coaching in Portugal (Lisbon) is seeking a Customer Support Advisor fluent in French and English to join an international customer experience operation. You will be the first point of contact, delivering professional, empathetic, and efficient service across multiple channels.

The role focuses on first-contact resolution, accurate documentation, and collaboration with team leaders to continually improve the customer journey.

Qualificações

• Fluent in French at an advanced or native level with strong English skills.
• Service-oriented mindset with excellent listening and communication.
• Able to navigate multiple systems and digital tools.
• Experience in customer service or related fields is advantageous.

Responsabilidades

• Handle inbound and outbound communications via phone, email, live chat, and online platforms.
• Provide accurate, personalized solutions and first-contact resolution.
• Document interactions, actions, and outcomes in internal systems.
• Identify recurring issues and contribute to process improvements.
• Collaborate with team leaders and quality specialists; participate in training and reviews.

Conhecimentos

Strong verbal and written comms

Problem-solving abilities

Customer-focused and empathetic

Multitasking and time management

Attention to detail in documentation

Adaptability

Team spirit and integrity

Descrição da oferta de emprego

JoB Training & Coaching in Portugal (Lisbon) is seeking a Customer Support Advisor fluent in French and English to join an international customer experience operation. You will be the first point of contact, delivering professional, empathetic, and efficient service across multiple channels.

The role focuses on first-contact resolution, accurate documentation, and collaboration with team leaders to continually improve the customer journey.