Technical Success Engineer SW

Bloq.it; Lisboa; Híbrido; EUR 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-friendly policy

Flexible hours

Health Insurance in Portugal

Sports and Wellness membership

Unlimited days off

Resumo da oferta

Bloq.it is seeking a Technical Success Engineer in Lisbon to bridge customer needs and engineering. You will be the technical contact for clients, influence deployments, and ensure scalable, reliable delivery of Bloq.it solutions.

You’ll read Python and JavaScript, work with PostgreSQL and MongoDB, and collaborate across teams to improve processes, resolve issues, and drive long-term customer success. Fluency in English is required and remote-friendly policy is offered.

Qualificações

• 3+ years in a technical role such as Solutions Engineer, Implementation Manager, Delivery Manager, or related field.
• Strong technical ability to understand and explain complex systems.
• Ability to read Python and JavaScript.
• Experience with SQL (PostgreSQL) and NoSQL databases (MongoDB).
• Understanding of APIs and integrations.
• Proven ability to work in customer-facing roles with excellent communication and problem-solving skills.
• Demonstrated expertise in creating and improving processes from scratch.
• Capability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and exceptional communication and interpersonal skills.
• Fluency in English.

Responsabilidades

• Act as the primary technical point of contact for customers, bridging needs and engineering teams.
• Influence the implementation of Bloq.it’s solutions for new and existing customers.
• Proactively monitor data to ensure customer success.
• Create and apply mitigations to fleet-wide issues.
• Provide technical guidance on the solution’s architecture, APIs, and functionality.
• Develop and improve processes to streamline delivery and scalability.
• Support customers post-sales by troubleshooting issues and advising on best practices.
• Collaborate with the engineering team to address client inquiries and improve customer satisfaction.
• Design and present business cases or technical challenges to assess and refine customer-specific processes.

Conhecimentos

Python

JavaScript

APIs

Customer-facing

Cross-functional teamwork

Ferramentas

PostgreSQL

MongoDB

Descrição da oferta de emprego

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

Technical Success Engineer

What you’ll be doing:

• Act as the primary technical point of contact for customers, bridging the gap between client needs and engineering teams
• Influence the implementation of Bloq.it’s solutions for new and existing customers, ensuring seamless delivery and customer satisfaction
• Proactively monitor every data available to ensure customer success
• Create and Apply mitigations to fleet wide detected issues
• Provide technical expertise and guidance on the solution’s architecture, APIs, and overall functionality
• Develop and improve processes to streamline delivery, ensuring scalability and efficiency
• Support customers post-sales by troubleshooting issues and advising on best practices
• Collaborate with the engineering team to address client inquiries and improve customer satisfaction
• Design and present business cases or technical challenges to assess and refine customer-specific processes.

What you’ll bring to the table:

• 3+ years of experience in a technical role, such as Solutions Engineer, Implementation Manager, Delivery Manager, or a related field
• Strong technical expertise, with a proven ability to understand and explain complex systems
• Ability to read read programming languages mainly Python and Javascript
• Experience with SQL (Postgresql) and non SQL databases (mongodb)
• Understanding of APIs and integrations;
• Proven ability to work in customer-facing roles, with excellent communication and problem-solving skills;
• Demonstrated expertise in creating and improving processes from scratch
• Capability to work collaboratively with cross-functional teams
• Strong problem-solving skills and proficiency in managing multiple priorities in a fast-paced environment
• Exceptional communication and interpersonal skills
• Fluency in English.

It would be great if you would also have:

• Experience in the smart locker or logistics industry
• Experience in Problem Management
• Fluency in other European languages like French, Italian or German
• Proficiency with technical tools such API documentation platforms.

Why join us?

• The opportunity to join our Technical Sucess team and play a pivotal role in delivering innovative solutions that redefine Bloq.it’s revolution in the smart locker industry
• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning
• Competitive salary and flexible benefits package, tailored to your experience and skills
• Eligibility for performance-based bonus, tied to your results and designed to reward your impact
• Work how you work best - we offer a remote-friendly policy and flexible hours so you can stay productive and keep life balanced
• Portuguese Health Insurance including mental health
• Flexible Sports and Wellness membership covering multiple gyms and studios
• Unlimited days off (subject to manager approval).

We value diversity and solidarity within Bloq.it, this position is open to all candidates.

If you require any special arrangements during the recruitment process, please let us know so that we can accommodate you in the best possible way.

Ready to join the revolution?