Bilingual Dutch-English Customer Advocate – Lisbon

Cbtalents; Alenquer; On-site; EUR 11,171 - 13,380; Full time

Benefits offered by this job

Health insurance

Meal allowance

Performance-based bonuses

Professional training opportunities

Job summary

A leading global insurance firm is seeking a Multilingual Customer Advocate fluent in Dutch and English for its Lisbon office. This role involves assisting Dutch-speaking clientele, resolving inquiries, and ensuring customer satisfaction through effective communication. Candidates must demonstrate high proficiency in both languages and possess valid employment documentation for Portugal. The position offers a competitive gross monthly salary of €1,100, working Monday to Friday with opportunities for professional development and bonuses.

Qualifications

• Proficiency in Dutch (C1 level) and English (C1 level) is required.
• Possession of valid documentation for employment in Portugal is mandatory.
• Ability to work under pressure and adapt to changing environments.

Responsibilities

• Manage service requests and inquiries from Dutch customers.
• Investigate and resolve policy-related issues in a timely manner.
• Maintain detailed records of client interactions and outcomes.
• Operate within company guidelines and compliance standards.
• Contribute to team improvements for efficiency.

Skills

Fluency in Dutch

Fluency in English

Customer service skills

Job description

A leading global insurance firm is seeking a Multilingual Customer Advocate fluent in Dutch and English for its Lisbon office. This role involves assisting Dutch-speaking clientele, resolving inquiries, and ensuring customer satisfaction through effective communication. Candidates must demonstrate high proficiency in both languages and possess valid employment documentation for Portugal. The position offers a competitive gross monthly salary of €1,100, working Monday to Friday with opportunities for professional development and bonuses.