Bilingual Customer Support Specialist — Lisbon, Global Team

Customer Experience Management; Lisboa; Sur place; EUR 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Round-trip flight to Europe (annual)

Private health insurance from day one

Portuguese language courses

Regularly organized activities

Attractive referral program

Résumé du poste

Customer Experience Management in Lisbon, Portugal is seeking a Customer Service Specialist to join our global team. You will handle inbound calls, identify customer needs, and deliver tailored solutions while maintaining high satisfaction.

The role requires native Dutch, German, or French at C1, plus English proficiency, 1 year of experience, and strong MS Office skills. We offer day-one private health insurance, language courses, a round-trip Europe flight, and a supportive, team-oriented

Qualifications

• Native in Dutch, German, or French at C1 level.
• At least 1 year of experience in customer service.
• Excellent written and oral English communication.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Versatile, detail-oriented and a strong team player.
• Higher education degree required.
• Round-trip flight to Portugal (1 annual round-trip within Europe).
• Private health insurance from day one.
• Access to Portuguese language courses.
• Regularly organized activities.
• Attractive referral program.

Responsabilités

• Handle inbound calls to identify and assess customer needs.
• Provide tailored solutions to ensure high levels of customer satisfaction.
• Manage administrative follow-ups (billing, account management, claims).
• Contribute to continuous improvement by reporting customer feedback.

Connaissances

Dutch language

German language

French language

English proficiency

Team player

Microsoft Office

Formation

Higher education degree

Outils

Microsoft Office Suite

Description du poste

Customer Experience Management in Lisbon, Portugal is seeking a Customer Service Specialist to join our global team. You will handle inbound calls, identify customer needs, and deliver tailored solutions while maintaining high satisfaction.

The role requires native Dutch, German, or French at C1, plus English proficiency, 1 year of experience, and strong MS Office skills. We offer day-one private health insurance, language courses, a round-trip Europe flight, and a supportive, team-oriented