Bilingual Customer Service Rep (FR/EN) – 6-Month Onsite Porto

Cross Border Talents; Porto; Vor Ort; EUR 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Relocation support

Shared accommodation

Zusammenfassung

Cross Border Talents is seeking a Customer Service Representative fluent in French and English to support customers for a leading car rental service in Porto, Portugal. The role involves handling inquiries and reservations via phone, email, and messaging, assisting customers before, during, and after rentals, and resolving issues related to invoices and vehicle damages.

Relocation assistance is available, including shared accommodation for up to 12 months for eligible candidates relocating from

Qualifikationen

• Fluent or native-level proficiency in French and English
• 1 year of customer service or contact centre experience preferred
• Strong communication, interpersonal, and conflict-resolution skills
• Good sales skills and ability to identify opportunities for additional services
• Proficiency in digital tools and platforms

Aufgaben

• Handle inquiries and reservations via phone, email, and messaging
• Assist customers before, during, and after rentals
• Resolve issues related to invoices and vehicle damages
• Recommend additional services to meet customer needs

Kenntnisse

French language

English language

Communication skills

Sales skills

Digital tools proficiency

Jobbeschreibung

Cross Border Talents is seeking a Customer Service Representative fluent in French and English to support customers for a leading car rental service in Porto, Portugal. The role involves handling inquiries and reservations via phone, email, and messaging, assisting customers before, during, and after rentals, and resolving issues related to invoices and vehicle damages.

Relocation assistance is available, including shared accommodation for up to 12 months for eligible candidates relocating from