Bilingual CSR (FR/EN) – Porto, On-Site w/ Relocation

Career Nest Academy; Aveiro; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Shared accommodation

Meal allowance

Relocation support

Job summary

Career Nest Academy in Porto, Portugal, is hiring for a Customer Service Representative (Car Rental) to deliver top-tier support in French and English on-site. The role runs a 6-month contract with a Monday–Friday daytime schedule and weekends off, offering relocation help and shared accommodation for up to 12 months.

The position requires native-level fluency in French and English, 1+ years in customer service, and excellent communication skills to handle inquiries, billing questions, and

Qualifications

• Full professional fluency in French and English (written and spoken).
• 1+ years of experience in customer service or contact center environments (preferred).
• Strong interpersonal communication and conflict-resolution abilities.
• Commercial mindset with ability to identify sales opportunities and suggest add-ons.

Responsibilities

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Skills

French

English

Customer service

Job description

Career Nest Academy in Porto, Portugal, is hiring for a Customer Service Representative (Car Rental) to deliver top-tier support in French and English on-site. The role runs a 6-month contract with a Monday–Friday daytime schedule and weekends off, offering relocation help and shared accommodation for up to 12 months.

The position requires native-level fluency in French and English, 1+ years in customer service, and excellent communication skills to handle inquiries, billing questions, and