Bilingual Car Rental Support Specialist FR/EN

Cross Border Talents; Porto; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Meal allowance

Health insurance

Life insurance

Relocation assistance

Onsite work

Job summary

Cross Border Talents in Porto is seeking a Customer Specialist for a Car Rental project to support customers throughout their rental journey. You will provide information, resolve inquiries, and ensure smooth booking and service experiences.

The role requires strong language skills in French and English, a detail-oriented mindset, and the ability to work in a fast-paced, multicultural environment. Onsite work with relocation support is offered.

Qualifications

• Fluent in French at C1/C2 level and English at B2 level.
• Minimum 1 year experience in Customer Support.
• Strong analytical and communication skills.

Responsibilities

• Deliver high-quality, customer-focused support via phone, email, live chat and other channels.
• Answer questions about reservations, vehicle availability, rental terms, payments and pickup/return arrangements.
• Provide accurate information per company policies and service standards.
• Assess customer needs and identify suitable solutions promptly.
• Handle complaints professionally and route complex cases to appropriate teams.
• Process booking changes, cancellations, extensions and other requests.
• Document interactions and resolutions in internal systems.
• Collaborate with rental branches and internal teams to resolve issues.

Skills

French proficiency

English proficiency

Customer support experience

Analytical thinking

Clear communication

Job description

Cross Border Talents in Porto is seeking a Customer Specialist for a Car Rental project to support customers throughout their rental journey. You will provide information, resolve inquiries, and ensure smooth booking and service experiences.

The role requires strong language skills in French and English, a detail-oriented mindset, and the ability to work in a fast-paced, multicultural environment. Onsite work with relocation support is offered.