Bilingual French/English Customer Service – Porto (On‑Site)

The Career Nest; Vila Nova de Gaia; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Shared accommodation

Job summary

The Career Nest is hiring Customer Service Representatives for a French and English-speaking role in Porto, Portugal to support a leading car rental brand on-site. You will handle inquiries via phone, email, and messaging with a strong focus on customer care and upsell opportunities.

The position offers a 6-month contract, relocation support including shared accommodation for up to 12 months, and weekend days off. Interviews are underway for incoming teams.

Qualifications

• Fluent in French and English (spoken and written).
• 1+ year in customer service or contact center is preferred.
• Strong interpersonal communication and conflict-resolution abilities.
• Commercial mindset with ability to identify sales opportunities and upsell add-ons.

Responsibilities

• Deliver outstanding customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Skills

French language

English language

Job description

The Career Nest is hiring Customer Service Representatives for a French and English-speaking role in Porto, Portugal to support a leading car rental brand on-site. You will handle inquiries via phone, email, and messaging with a strong focus on customer care and upsell opportunities.

The position offers a 6-month contract, relocation support including shared accommodation for up to 12 months, and weekend days off. Interviews are underway for incoming teams.