Bilingual Customer Care Specialist - Dutch & English

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Career development

Multicultural environment

Job summary

Cross Border Talents is hiring for an on-site Customer Service Representative in Lisbon, Portugal. The role involves handling inbound and outbound customer contacts in Dutch and English, resolving queries with care, and using a case management system to log interactions. You will join a multilingual team supporting an international client.

Paid training, a supportive supervisor, and clear progression opportunities are offered within a friendly, multicultural work environment.

Qualifications

• Fluent in Dutch and English with excellent written and spoken skills.
• Professional, friendly and patient communication style.
• Comfort using computers and multiple systems simultaneously.
• Reliable, detail-oriented and team-first attitude.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using provided tools and knowledge base.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following defined processes.

Skills

Dutch fluency

English fluency

Communication

Team-oriented

Tools

Case management system

Job description

Cross Border Talents is hiring for an on-site Customer Service Representative in Lisbon, Portugal. The role involves handling inbound and outbound customer contacts in Dutch and English, resolving queries with care, and using a case management system to log interactions. You will join a multilingual team supporting an international client.

Paid training, a supportive supervisor, and clear progression opportunities are offered within a friendly, multicultural work environment.