Bilingual Dutch & English Customer Support Pro — On-site Lisbon

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Paid training

Onboarding

Career development opportunities

Friendly multicultural environment

Supportive team leader

Job summary

Cross Border Talents in Lisbon is seeking a customer service representative to support an international client. You will handle inquiries by phone, email and chat in Dutch and English, delivering accurate and friendly service.

Join a multilingual team with paid training, a clear progression path, and a supportive leader in a lively, multicultural environment. On-site working arrangement in Lisbon, 8-hour days, five days a week.

Qualifications

• Fluent in Dutch and English.
• Excellent written and spoken command of the languages listed.
• Professional, friendly communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Dutch language

English language

Tools

CRM systems

Job description

Cross Border Talents in Lisbon is seeking a customer service representative to support an international client. You will handle inquiries by phone, email and chat in Dutch and English, delivering accurate and friendly service.

Join a multilingual team with paid training, a clear progression path, and a supportive leader in a lively, multicultural environment. On-site working arrangement in Lisbon, 8-hour days, five days a week.