Bilingual CSR in Porto (FR/EN) – Car Rental, Relocation Help

Career Nest Academy; Porto; On-site; EUR 14,000 - 19,000; Full time

Benefits offered by this job

Shared accommodation

Relocation assistance

Job summary

Career Nest Academy in Porto is seeking Customer Service Representatives for a car rental division. You will provide French and English language support on-site, handling inquiries via phone, email, and chat, and resolving post-rental issues.

The role requires 1+ year in customer service, strong communication, and a commercial mindset to suggest add-on services. On-site work with relocation support is provided for candidates moving to Porto.

Qualifications

• Full professional fluency in French and English (written and spoken).
• 1+ year of customer service or contact center experience preferred.
• Strong interpersonal communication and ability to resolve conflicts.

Responsibilities

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Skills

French

English

Customer service

Communication

Job description

Career Nest Academy in Porto is seeking Customer Service Representatives for a car rental division. You will provide French and English language support on-site, handling inquiries via phone, email, and chat, and resolving post-rental issues.

The role requires 1+ year in customer service, strong communication, and a commercial mindset to suggest add-on services. On-site work with relocation support is provided for candidates moving to Porto.