Bilingual French/English CSR in Porto – Relocation Aid

Career Nest Academy; Maia; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Shared accommodation

Relocation support

Meal allowance

Job summary

Career Nest Academy in Porto, Portugal, is hiring French & English-speaking Customer Service Representatives to support a leading car rental brand on-site. The position includes a 6-month contract, Monday–Friday shifts between 07:00 and 18:00, and weekends off, with relocation support for up to 12 months.

You will deliver personalized care by phone, email and chat, handle post-rental questions, and upsell relevant services.

Qualifications

• Full professional fluency in French and English.
• 1+ years of customer service or contact center experience (preferred).
• Strong interpersonal communication and conflict-resolution abilities.
• Comfort working with modern digital tools and internal systems.

Responsibilities

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Skills

Bilingual French & English

Customer service

Communication

Sales mindset

Conflict resolution

Job description

Career Nest Academy in Porto, Portugal, is hiring French & English-speaking Customer Service Representatives to support a leading car rental brand on-site. The position includes a 6-month contract, Monday–Friday shifts between 07:00 and 18:00, and weekends off, with relocation support for up to 12 months.

You will deliver personalized care by phone, email and chat, handle post-rental questions, and upsell relevant services.