Bilingual CSR (FR/EN) in Porto — Relocation & Housing

Career Nest Academy; Braga; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Shared accommodation

Job summary

Career Nest Academy in Porto, Portugal, seeks a Customer Service Representative (Car Rental Division) to provide top-tier support in French and English. This on-site role offers a 6-month contract with a structured schedule and relocation assistance for candidates moving from outside Portugal.

You will handle inquiries via phone, email, and messaging, ensuring smooth post-rental resolutions and billing support.

Qualifications

• Full professional fluency in French and English (written and spoken).
• 1+ year experience in customer service or contact center.
• Strong interpersonal and conflict-resolution abilities.
• Commercial mindset with ability to identify sales opportunities and upsell add-ons.
• Willingness to work on-site in Porto.

Responsibilities

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Skills

French

English

Communication skills

Conflict resolution

Sales mindset

Digital tools

CRM systems

Tools

CRM systems

Job description

Career Nest Academy in Porto, Portugal, seeks a Customer Service Representative (Car Rental Division) to provide top-tier support in French and English. This on-site role offers a 6-month contract with a structured schedule and relocation assistance for candidates moving from outside Portugal.

You will handle inquiries via phone, email, and messaging, ensuring smooth post-rental resolutions and billing support.