Bilingual French & English CSR — Porto | Relocation Support

Career Nest Academy; Almada; Presencial; EUR 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shared accommodation provided for up 1

Relocation support

Descripción de la vacante

Career Nest Academy in Porto, Portugal, is hiring Customer Service Representatives for a car rental division. You will deliver outstanding care via phone, email, and messaging, in French and English, on-site with a Monday-Friday schedule and 07:00–18:00 shifts.

The role is a 6-month contract with relocation support. We offer shared accommodation for up to 12 months for candidates moving from outside Portugal, plus on-the-ground assistance to settle into life in Porto.

Formación

• Full professional fluency / native level in French and English (written and spoken).
• 1+ years of experience in customer service or contact center environment.
• Strong interpersonal communication and conflict-resolution abilities.
• Commercial mindset with ability to identify sales opportunities and upsell add-on services.
• Comfort working with modern digital tools and internal support systems.

Responsabilidades

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Conocimientos

French

English

Customer service

Communication

Descripción del empleo

Career Nest Academy in Porto, Portugal, is hiring Customer Service Representatives for a car rental division. You will deliver outstanding care via phone, email, and messaging, in French and English, on-site with a Monday-Friday schedule and 07:00–18:00 shifts.

The role is a 6-month contract with relocation support. We offer shared accommodation for up to 12 months for candidates moving from outside Portugal, plus on-the-ground assistance to settle into life in Porto.