Banking Operations Specialist – Spanish Market

Workster Jobs; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Meal allowance card

Holiday and Christmas allowances paid monthly

Optional company accommodation for relocating employees

Resumo da oferta

A leading BPO company in Lisbon is seeking an Operations Customer Expert to support Spanish-speaking customers for a progressive digital bank. Applicants should have 12 months of experience in banking or financial services, with strong analytical and problem-solving skills. The position offers a full-time contract with health benefits, paid training, and additional allowances. Join a dynamic team and use your expertise in a fast-paced environment.

Qualificações

• Minimum 12 months experience in Banking, Financial services, Insurance, Claims, billing, or collections.
• Ability to handle complex customer cases independently.
• Comfortable working with multiple digital platforms and banking tools.
• Ability to handle complex customer cases independently and across multiple platforms.

Responsabilidades

• Provide expert customer support via chat, phone, and email for Spanish-speaking customers.
• Resolve complex banking enquiries related to accounts, payments, disputes, and transactions.
• Act as a subject matter expert for banking operations within the team.
• Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail.
• Deliver informed guidance on banking and financial services processes.
• Share knowledge with teammates and ensure compliance with internal procedures and regulatory standards.

Conhecimentos

Fluent Spanish

Good English

Problem-solving skills

Analytical skills

Communication skills

Multi-platform experience

Team communication

Descrição da oferta de emprego

Workster is partnering with a leading BPO company in Portugal to recruit an Operations Customer Expert – Banking Expert for the Spanish market, supporting one of the UK’s most innovative digital banks.

This role is designed for professionals with experience in banking or financial services who want to apply their expertise in a dynamic and international environment in Lisbon. You will provide expert support on banking operations and ensure accurate and efficient resolution of complex customer issues.

Your Role

• Provide expert customer support via chat, phone, and email for Spanish-speaking customers.

• Resolve complex banking enquiries related to accounts, payments, disputes, and transactions.

• Act as a subject matter expert for banking operations within the team.

• Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail.

• Deliver informed guidance on banking and financial services processes.

• Support and share knowledge with teammates when required.

• Ensure compliance with internal procedures and regulatory standards.

Your Qualifications

• Fluent Spanish and good English (spoken and written).

• Minimum 12 months experience in: Banking / Financial services / Insurance / Claims, billing, or collections.

• Strong problem-solving and analytical skills.

• Ability to handle complex customer cases independently.

• Comfortable working with multiple digital platforms and banking tools.

• Team-oriented with strong communication skills.

The Offer

• Full-time position in Lisbon, Portugal.

• 40 hours per week on rotational shifts (24/7).

• Paid training program before the role begins.

• Health insurance from the first day of the contract.

• Meal allowance card.

• Holiday and Christmas allowances paid monthly.

• Optional company accommodation for employees relocating to Lisbon.