Backoffice Customer Experience Specialist, PT-EN

Jobtailor

Carcavelos

Presencial

EUR 30 000 - 42 000

Tempo integral

Há 3 dias

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Resumo da oferta

Jobtailor is seeking a multilingual customer support specialist to interpret inquiries in multiple languages using translation tools and to draft accurate, professional email responses. You will resolve written inquiries from customers and partners, assist with orders and exchanges, and guide partners through operational questions while maintaining precise CRM records in Salesforce.

Working in a fast-paced team, you will monitor translation quality, adapt tone, and contribute to KPI-driven

Qualificações

Portuguese language proficiency.
Strong professional English, written and spoken.
Experience with AI translation tools.
Experience with Salesforce CRM.
Strong written and analytical skills.
Attention to detail in evaluating translations.
Ability to craft professional written responses.
Proactive, organized, and logical problem-solving.
Able to work in a fast-paced team.
Ability to handle written communication in foreign languages using translation tools.

Responsabilidades

Use translation and workflow tools to interpret incoming email inquiries in foreign languages
Draft natural, accurate, and high-quality email responses
Resolve written customer and partner inquiries, requests, and complaints
Assist users with orders, exchanges, and self-service solutions
Guide hotel, restaurant, and activity partners through operational queries
Monitor translation accuracy and adapt responses to convey the appropriate tone
Provide feedback to improve AI prompts and templates
Maintain precise CRM logs in systems such as Salesforce
Collaborate with the team to meet quality and efficiency KPIs

Conhecimentos

Portuguese language proficiency

CRM software (Salesforce)

AI tools proficiency

Strong written communication

Attention to detail

Ferramentas

Salesforce

ChatGPT

DeepL

Translation Platforms

Descrição da oferta de emprego

Use translation and workflow tools to interpret incoming email inquiries in foreign languages
Draft natural, accurate, and high-quality email responses
Resolve written customer and partner inquiries, requests, and complaints
Assist users with orders, exchanges, and self-service solutions
Guide hotel, restaurant, and activity partners through operational queries
Monitor translation accuracy and adapt responses to convey the appropriate tone
Provide feedback to improve team AI prompts and templates
Maintain precise CRM logs in systems such as Salesforce
Collaborate with the team to meet quality and efficiency KPIs

Requirements

Portuguese language proficiency
Strong professional English, written and spoken
High comfort level using AI tools such as ChatGPT, DeepL, or enterprise translation platforms
Experience or proficiency with CRM software such as Salesforce
Strong written and analytical skills
Sharp attention to detail when evaluating translated text and context
Ability to craft professional written responses
Proactive, organized, and logical problem-solving ability
Enthusiasm for adopting new technology and learning efficient workflows
Ability to work in a fast-paced team
Ability to handle written communication in foreign languages using translation and assistance tools, including Dutch, German, French, Danish, or Spanish

Core Competencies

Proficient in managing customer inquiries in multiple languages, utilizing translation tools and CRM systems to ensure high-quality communication and operational efficiency. Demonstrates strong analytical skills and attention to detail in evaluating translations and crafting professional responses.

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