Customer Experience Associate

Nomadify; Lisboa; Presencial; EUR 28 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Performance bonus

Structured onboarding & training

International, multicultural team

Career development & mobility

Stable long-term employment

Relocation support

Resumo da oferta

Nomadify is seeking a Dutch-speaking Customer Experience Associate in Portugal to serve as the primary contact for Dutch customers via phone, email, and chat. You will provide timely, accurate support aligned with SLAs and document all interactions in our CRM.

Ideal candidates have customer service experience, strong problem-solving skills, and the ability to thrive in a KPI-driven environment. Relocation and on-site work are possible; EU work authorization required.

Qualificações

• Native or near-native fluency in Dutch (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsabilidades

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Conhecimentos

Dutch fluency

English proficiency

Customer service experience

Problem solving

KPI-driven environment

Professionalism

Relocation/on-site ready

Descrição da oferta de emprego

Required Qualifications

Native or near-native fluency in Dutch (spoken and written)

Good command of English for internal communication

Previous experience in customer service, contact center, or client-facing roles is preferred

Strong problem-solving and communication skills

Ability to work in a structured, KPI-driven environment

High level of professionalism, reliability, and customer orientation

Open to relocation and on-site work

Key Responsibilities

Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat

Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)

Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores

Document customer interactions clearly and accurately within CRM systems

Escalate complex cases to relevant internal stakeholders when required

Follow internal policies, quality standards, and compliance requirements

Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

Competitive salary package

Performance bonus

Structured onboarding and continuous training programs

International and multicultural working environment

Career development and internal mobility opportunities

Stable, long-term employment in a growing organization

Relocation support may be provided in line with company policy

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country

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