B2B French-Speaking Payments Support (Lisbon)

CloserHire; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance & wellness programs

Paid time off & holidays

Fully paid training on payment systems

Career development programs

Internal promotions

Resumo da oferta

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This full-time, office-based role offers rotational shifts, including nights, in a fast-paced digital payments environment.

The ideal candidate will have 1+ year of customer service experience, be fluent in English and proficient in French, and demonstrate strong communication and problem-solving skills while maintaining high attention to detail.

Qualificações

• High school diploma is mandatory.
• Minimum 1 year of experience in customer service with a strong customer-oriented approach.
• Fluent in English and proficient in French.
• Strong interpersonal and teamwork skills.
• Ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide exceptional B2B customer support via phone, email, and chat to clients using the platform.
• Troubleshoot technical issues, payment processing concerns, and system optimizations.
• Account management and verification: identify account holders and ensure regulatory compliance.
• Adhere to regulatory guidelines and internal procedures.
• Engage with clients to resolve concerns promptly with a professional, customer-centric approach.

Conhecimentos

Customer service

Communication

Multi-tasking

Teamwork

Attention to detail

Problem solving

Technical troubleshooting

Account management

Formação académica

High school diploma

Descrição da oferta de emprego

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This full-time, office-based role offers rotational shifts, including nights, in a fast-paced digital payments environment.

The ideal candidate will have 1+ year of customer service experience, be fluent in English and proficient in French, and demonstrate strong communication and problem-solving skills while maintaining high attention to detail.