B2B Digital Advertising Support Specialist (Italian Market)

Boeva Tech; Lisboa; Sur place; EUR 10 000 - 12 000; Plein temps

Avantages offerts par ce poste

Health Insurance from Day 1

Relocation assistance with apartment

Meal allowance €7.63 net per working日

14-month salary

Résumé du poste

Boeva Tech in Lisbon, Portugal (on-site) is seeking a B2B Digital Advertising Support Specialist to assist advertisers with troubleshooting and optimizing their campaigns. You will operate at the intersection of marketing, technology, and customer success, delivering impact from day one.

The role requires proven experience in paid campaigns and a marketing degree, with strong knowledge of social platforms, customer service, and problem-solving.

Qualifications

• Proven experience in paid campaign management.
• Hands-on experience in Digital Marketing.
• Strong familiarity with social media platforms.
• Excellent customer service and problem-solving skills.
• Ability to work independently as well as in a team.

Responsabilités

• Take an active role from day one in identifying initiatives to improve service quality and advertiser experience.
• Manage and resolve end-to-end product troubleshooting and advertiser inquiries across email and chat channels.
• Own customer cases fully, collaborating with internal Product Operations and Engineering teams to resolve technical issues and product questions.
• Drive CSAT by ensuring high service quality throughout the full case journey.
• Provide clear, proactive updates to advertisers at every touchpoint.
• Ensure adherence to SLAs while maintaining productivity.
• Partner with in-house technical specialists to educate advertisers on product features and best practices.

Connaissances

Paid campaign management

Digital marketing

Customer service

Problem solving

Independent work

Team collaboration

Formation

Marketing degree

Description du poste

Location: Lisbon, Portugal (On-site)
Languages: Italian C1 | English B2
Start Date:19/11
Contract Duration: 6 months (with potential extension)

About the Role

Are you passionate about digital advertising, paid campaigns, and customer experience?
This is your opportunity to join a global technology-driven environment, supporting advertisers who use industry-leading advertising solutions.

As a B2B Digital Advertising Support Specialist, you will act as a trusted partner to advertisers, helping them troubleshoot product issues, optimize their campaign experience, and fully leverage advertising tools. Youll work at the intersection of marketing, technology, and customer success, where your impact will be visible from day one.

Please note: Due to confidentiality requirements, the clients name cannot be disclosed.

Key Responsibilities

• Take an active role from day one in identifying initiatives to improve service quality and overall advertiser experience
• Manage and resolve end-to-end product troubleshooting and advertiser inquiries across email and chat channels
• Own customer cases fully, collaborating closely with internal Product Operations and Engineering teams to resolve:
  • Technical issues
  • Product-related questions
  • Generic platform inquiries
• Drive Customer Satisfaction (CSAT) by ensuring high service quality throughout the full case journey
• Provide clear, proactive updates to advertisers at every touchpoint
• Ensure strict adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity
• Partner with in-house technical specialists to educate advertisers on:
  • Product features
  • Common issue types
  • Best practices for advertising success

Your Profile

Were looking for candidates who combine digital marketing expertise with a strong customer-first mindset.

Mandatory Requirements:

• Proven experience in paid campaign management
• Degree in Marketing or a related field
• Hands-on experience in Digital Marketing
• Previous experience in a Contact Centre or Service Program for an Advertising Tech company
• Strong familiarity with social media platforms and a solid understanding of digital advertising fundamentals
• Excellent customer service and problem-solving skills
• Ability to work independently as well as collaboratively in a team environment

Working Schedule

Initial Schedule (first phase):

• Monday to Sunday | 07:00 - 19:00
• Rotating shifts:
  • 07:00 - 16:00
  • 10:00 - 19:00
• 2 rotating days off

Future Schedule (TBC by client):

• 24/7 rotational shifts, Monday to Sunday

Compensation & Benefits
Salary Package:

• Base Salary: €1,000.00 gross/month (paid in 14 months)
• Performance bonus: € 150
• Complexity bonus: € 10
• Meal Allowance: €7.63 net per working day

Relocation & Accommodation (for candidates relocating from outside Portugal):

• Room in a shared apartment for up to 12 months withutilities included
• Cost deducted directly from payslip

Health Insurance:

• Available from Day 1 (monthly payment)
• Free after 6 months of contract
• Note: Candidates must already have or obtain NIF and NISS to enroll

Why Join?

• Work in a high-growth digital advertising environment
• Gain hands-on exposure to cutting-edge advertising products
• Build a strong international career in B2B Digital Marketing & AdTech
• Relocate to Lisbon, one of Europes most vibrant cities

If youre ready to combine your marketing expertise with a customer-impact role in digital advertising, this is the opportunity for you.