B2B Customer Service Representative – Part-time

Jobtailor; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon is seeking a proactive Customer Service Coordinator to build and sustain strong relationships with clients and cleaning agents, ensuring smooth communication and a high-quality service experience. The role emphasizes timely feedback handling, issue resolution, and adherence to service quality standards.

You will also maintain accurate records, process contract changes, manage staff absences, and assist payroll-related inquiries, contributing to a growing hub with

Qualificações

• Native or fluent in French (C2) with strong professional command of English (C1).
• 1+ years of experience in Customer Service, Coordination or Hospitality.
• Proactive, hands-on mindset.

Responsabilidades

• Maintain close relationships with clients and cleaning agents to ensure smooth communication and high-quality service.
• Manage feedback and handle complaints professionally to meet quality standards.
• Keep information up to date, process contract changes, manage absences and support payroll questions from employees.

Conhecimentos

French fluency

English proficiency

Communication skills

Customer service

Coordination

Descrição da oferta de emprego

You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.

You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.

You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.

Requirements

• You are native or fluent in French (C2) with a strong professional command of English (C1). You’re comfortable switching between the two in a fast-paced environment.
• You have at least 1+ years of experience in Customer Service, Coordination or Hospitality. More importantly, you have a proactive, hands-on mindset.
• You have a calm, friendly presence on the phone. You understand that you aren't just "closing tickets", but helping someone manage their home or their livelihood.
• You are excited about the prospect of joining a growing hub. You are someone who likes to contribute ideas and help shape how a team works.

Core Competencies

Demonstrates strong communication skills in both French and English, with a focus on customer service and coordination. Capable of managing client relationships, handling feedback, and ensuring quality service in a fast-paced environment.

Highest-signal resume keywords

• Fluent In French (C2)
• Strong Command Of English (C1)
• Customer Service Experience
• Coordination Skills
• Proactive Mindset

ATS Optimization Keywords

Soft Skills

• Calm Presence On The Phone
• Friendly Communication
• Problem-Solving
• Team Collaboration
• Adaptability

Industry Keywords

• Client Relationship Management
• Quality Standards
• Feedback Management
• Scheduling Coordination
• Payroll Support