B2B Advertiser Support Consultant – Portuguese(Brazilian) Speaker

Cloudheight Solutions; Lisboa; Presencial; EUR 10 211 - 12 443; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transport allowance

Performance bonuses

Resumo da oferta

A leading IT consulting firm in Lisbon is seeking an Entry-level B2B Advertiser Support Consultant who speaks Brazilian Portuguese. This role involves handling customer support for advertisers on a major social media platform, focusing on paid campaign management and troubleshooting. Candidates should possess a relevant degree and a strong understanding of digital marketing. The position is full-time, located on-site, with a competitive salary and various allowances.

Qualificações

• Experience in paid campaign management is mandatory.
• Proven experience in digital marketing is essential.
• Previous experience in a Contact Centre or service program within AdTech is preferred.

Responsabilidades

• Identify and implement service improvements for user experience.
• Handle end-to-end product troubleshooting and customer support.
• Collaborate with in-house teams to resolve advertiser queries.

Conhecimentos

Paid campaign management

Digital marketing

Troubleshooting

Customer service orientation

Social media

Brazilian Portuguese

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

B2B Advertiser Support Consultant – Portuguese (Brazilian) Speaker

Location: Lisbon, Portugal | On-site | Full-time

We are hiring a Customer Service Specialist to support advertisers of a leading global Social Media platform. We want someone with solid experience in paid campaign management, strong troubleshooting skills, and the drive to elevate the advertiser experience from day one.

Key Responsibilities

• Proactively identify and implement service improvements to enhance the overall user experience.
• Handle end-to-end product troubleshooting and customer support across email and chat channels.
• Take full ownership of advertiser queries, collaborating with in-house Product Operations and Engineering teams to resolve technical, generic, or product-related issues.
• Ensure high customer satisfaction through clear and consistent communication during the entire case lifecycle.
• Meet and exceed service levels across all channels, ensuring best-in-class productivity and fast resolution times.
• Partner with internal technical specialists to educate advertisers on product features, best practices, and common issue types.

Requirements

• Mandatory experience in paid campaign management.
• Degree in Marketing or a related field.
• Proven experience in Digital Marketing.
• Previous experience in a Contact Centre or service program within an AdTech company.
• Strong familiarity with Social Media platforms and basic understanding of digital advertising.
• Strong customer service orientation.
• Ability to work independently and collaboratively.

Compensation

• Base salary: 915€
• Complexity Bonus: 200€ (paid over 11 months)
• Meal Allowance: 7.23€ net per working day
• Transport Allowance: 20€ per month

Work Schedule

• Initial Schedule: Monday to Sunday – 07:00 to 19:00
• Shifts: 07:00–16:00 or 10:00–19:00
• Later Stage (date To Be Confirmed By The Client): 24/7 operation – rotating shifts, 2 rotating days off

Skills

• Social media, campaign management, troubleshooting, Brazilian Portuguese, customer

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Marketing and Sales

Industries

IT Services and IT Consulting

Referral benefit: Referrals increase your chances of interviewing at Cloudheight Solutions by 2x.

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