Lisbon On-site English-Speaking B2B Ad Support Specialist

Closerhire; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Signing bonus

Welcome bonus

14 salaries

Private health insurance

Paid training

Job summary

CloserHire is seeking an English-speaking B2B Advertising Support Specialist in Lisbon to assist business advertisers with technical troubleshooting, platform guidance, and optimization insights. The role requires strong English skills and experience in paid campaigns, with a full-time on-site schedule in Lisbon.

You will collaborate with Product, Operations, and Engineering teams to resolve issues, improve user experience, and maintain high CSAT.

Qualifications

• Native or C2 level of English.
• Experience in paid campaign management required.
• Experience with online campaigns and digital marketing.
• Familiarity with social media platforms.
• Background in a Contact Centre or advertising is helpful.
• Degree in Marketing or related field is an advantage.
• Proactive attitude and willingness to learn and develop.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
• Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey.

Skills

Paid campaign management

Digital marketing

Social media familiarity

Customer service mindset

Analytical skills

Education

Marketing degree or related field

Job description

CloserHire is seeking an English-speaking B2B Advertising Support Specialist in Lisbon to assist business advertisers with technical troubleshooting, platform guidance, and optimization insights. The role requires strong English skills and experience in paid campaigns, with a full-time on-site schedule in Lisbon.

You will collaborate with Product, Operations, and Engineering teams to resolve issues, improve user experience, and maintain high CSAT.