Aviation Support Specialist — Global Ops (Porto)

Lufthansa LGSP; Porto; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Training program

Contract from Day 1

Aviation Competence Center

On-site Porto

International environment

Staff travel discounts

Partner discounts platform

Life Insurance

Health Insurance

Pension plan

Volunteer days

Language classes

Learning platforms

Job summary

Lufthansa LGSP in Porto is expanding its Competence Center and is seeking Aviation Support Specialists to join a high-performing, international environment where precision, teamwork, and growth matter.

As an Aviation Support Specialist, you will provide support to travel agencies and B2B partners, manage bookings and ticketing, work with global airports and aviation systems, and collaborate with international teams to ensure smooth operations and continuous improvement.

Qualifications

• Fluency in English and German (mandatory).
• Ability to work in a 24/7 shift rotation system.
• Strong communication and organizational skills.
• Strong interest in the aviation industry.
• Ability to work in a dynamic, international team environment.
• Previous experience in support or administrative roles is valued but not mandatory.

Responsibilities

• Provide specialized support to travel agencies and B2B partners through multiple channels.
• Manage bookings, changes, and ticketing processes with accuracy and efficiency.
• Support a global network of more than 350 airports worldwide.
• Quickly assess requests, priorities, and operational requirements.
• Work with multiple aviation systems and platforms.
• Collaborate with international teams to ensure effective resolution of requests.
• Ensure compliance with global processes, policies, and standards.
• Contribute with feedback to continuously improve processes and tools.
• Participate in training sessions and updates on systems, suppliers, and industry best practices.

Skills

English

German

Job description

Lufthansa LGSP in Porto is expanding its Competence Center and is seeking Aviation Support Specialists to join a high-performing, international environment where precision, teamwork, and growth matter.

As an Aviation Support Specialist, you will provide support to travel agencies and B2B partners, manage bookings and ticketing, work with global airports and aviation systems, and collaborate with international teams to ensure smooth operations and continuous improvement.