Service Center Agent - German Speaker - LGSP

Lufthansa LGSP; Porto; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Staff travel discounts

Life Insurance

Health Insurance

Pension Savings Plan

Volunteer days

Language classes

Job summary

Lufthansa LGSP in Porto is expanding its Competence Center and seeks Aviation Support Specialists to join a highly international team. The role focuses on providing specialized support to travel agencies and B2B partners, managing bookings and ticketing with accuracy, and collaborating with a global network of airports.

The position offers on-site, full-time employment starting with an intensive training program and exposure to international travel operations within one of the world’s leading

Qualifications

• Fluency in English and German (mandatory).
• Strong communication and organizational skills are essential.
• Strong interest in the aviation industry and global travel operations.
• Previous experience in support or administrative roles is valued but not mandatory.
• Ability to work in a 24/7 shift rotation system.

Responsibilities

• Provide specialized support to travel agencies and B2B partners through multiple channels.
• Manage bookings, changes, and ticketing processes with accuracy and efficiency.
• Support a global network of airports and partners.
• Assess requests, priorities, and operational requirements promptly.
• Work with multiple aviation systems and platforms; collaborate with international teams.
• Ensure compliance with global processes, policies, and standards.
• Contribute feedback to continuously improve processes and tools.
• Participate in training sessions and updates on systems, suppliers, and industry best practices.

Skills

Fluent English

Fluent German

Strong communication

Teamwork

Organizational skills

Job description

Are you looking to start or develop your career in aviation within a highly international and specialized environment?

Lufthansa LGSP is expanding its Competence Center in Porto and is looking for motivated Aviation Support Specialists to join a high-performing, international environment where precision, teamwork, and growth truly matter.

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Your Mission

At Lufthansa LGSP, our mission is to ensure seamless and efficient travel operations on a global scale, supporting critical aviation partners and systems with excellence and continuous innovation.

As an Aviation Support Specialist, you will be part of a specialized Competence Center with direct impact on global travel operations:

• Provide specialized support to travel agencies and B2B partners through multiple channels
• Manage bookings, changes, and ticketing processes with accuracy and efficiency
• Support a global network of more than 350 airports worldwide
• Quickly assess requests, priorities, and operational requirements
• Work with multiple aviation systems and platforms
• Collaborate with international teams to ensure effective resolution of requests
• Ensure compliance with global processes, policies, and standards
• Contribute with feedback to continuously improve processes and tools
• Participate in training sessions and updates on systems, suppliers, and industry best practices

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What We Offer

• Exclusive 2-month training program, fully provided by the company
• Employment contract starting from day one of training
• Integration into a specialized Aviation Competence Center
• On-site, full-time position in Porto, Portugal
• International working environment and career development opportunities

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• Exclusive staff travel discounts with the Lufthansa Group, applicable across the Lufthansa Group and partner airlines
• Exclusive discount platform with partner companies
• Life Insurance and Health Insurance
• Pension Savings Plan with company contribution
• Volunteer days and team-building initiatives
• Additional benefits: language classes and access to dedicated learning platforms

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What We Are Looking For

• Fluency in English and German (mandatory)
• Ability to work in a 24/7 shift rotation system
• Strong communication and organizational skills
• Strong interest in the aviation industry
• Ability to work in a dynamic, international team environment
• Previous experience in support or administrative roles (valued but not mandatory)

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Why Join Us?

This is a unique opportunity to develop a specialized career in aviation, starting with structured training and joining one of the world’s leading aviation groups.