Aviation Support Specialist – German Speaker

Lufthansa LGSP; Porto; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training program

Life Insurance

Health Insurance

Pension Savings Plan

Staff travel discounts

Volunteer days

Learning platforms

Resumo da oferta

Lufthansa LGSP is expanding its Porto Competence Center and seeks Aviation Support Specialists for an on-site, full-time role in Porto, Portugal. You will join a high-performing, international team focused on precise travel operations and seamless service.

Training is provided, and you’ll work across multiple aviation systems while supporting B2B partners and passengers. Growth opportunities and staff travel discounts are offered.

Qualificações

• Experience in customer support or administrative roles is valued.
• Fluency in English and German is required.
• Willingness to work in a 24/7 shift rotation.

Responsabilidades

• Provide specialized support to B2B and B2C customers through multiple channels.
• Manage bookings, changes, and ticketing processes with accuracy.
• Support a global network of airports and aviation partners.
• Collaborate with international teams to resolve requests.

Conhecimentos

Multichannel support

Customer service

Booking and ticketing

International teamwork

Ferramentas

Booking systems

Ticketing platforms

Global IT systems

Descrição da oferta de emprego

#Hiring #AviationJobs #GermanJobs #Porto #LufthansaLGSP #CareerOpportunity

Are you looking to start or develop your career in aviation within a highly international and specialized environment?

Lufthansa LGSP is expanding its Competence Center in Porto and is looking for motivated Aviation Support Specialists to join a high-performing, international environment where precision, teamwork, and growth truly matter.

Your Mission

At Lufthansa LGSP, our mission is to ensure seamless and efficient travel operations on a global scale, supporting critical aviation partners and systems with excellence and continuous innovation.

As an Aviation Support Specialist, you will be part of a specialized Competence Center with direct impact on global travel operations:

• Provide specialized support to B2B (partners) and B2C (passengers) through multiple channels
• Manage bookings, changes, and ticketing processes with accuracy and efficiency
• Support a global network of more than 350 airports worldwide
• Quickly assess requests, priorities, and operational requirements
• Work with multiple aviation systems and platforms
• Collaborate with international teams to ensure effective resolution of requests
• Ensure compliance with global processes, policies, and standards
• Contribute with feedback to continuously improve processes and tools
• Participate in training sessions and updates on systems, suppliers, and industry best practices

What We Offer

• Exclusive 1 month training program, fully provided by the company
• Employment contract starting from day one of training
• Integration into a specialized Aviation Competence Center
• On-site, full-time position in Porto, Portugal
• International working environment and career development opportunities
• Exclusive staff travel discounts with the Lufthansa Group, applicable across the Lufthansa Group and partner airlines
• Exclusive discount platform with partner companies
• Life Insurance and Health Insurance
• Pension Savings Plan with company contribution
• Volunteer days and team-building initiatives
• Additional benefits: language classes and access to dedicated learning platforms

What We Are Looking For

• Fluency in English and German (mandatory)
• Ability to work in a 24/7 shift rotation system
• Strong communication and organizational skills
• Strong interest in the aviation industry
• Ability to work in a dynamic, international team environment
• Previous experience in support or administrative roles (valued but not mandatory)

Why Join Us?

This is a unique opportunity to develop a specialized career in aviation, starting with structured training and joining one of the world’s leading aviation groups.