Automotive Customer Care Specialist — On-Site Braga

Amcor; Braga; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full paid training

Referral bonus

Competitive salary

Resumo da oferta

Concentrix in Braga, Portugal, is seeking a Customer Service Representative for Volkswagen on-site. You will respond to customer requests, update CRM entries, and build relationships to achieve high-quality service and adherence to client expectations.

We value strong English skills, a background in customer service, and the ability to document interactions clearly. Training is provided, and collaboration across teams ensures effective problem resolution and career development.

Qualificações

• Experience in customer service, preferably in automotive or tech.
• Strong written and spoken English.
• Ability to work with CRM systems and document interactions.
• Excellent communication and problem-solving skills.

Responsabilidades

• Respond to customer requests via multiple channels and update CRM with relevant information.
• Build strong customer relationships by handling inquiries with speed and professionalism.
• Promote customer retention and loyalty by supporting successful inquiry outcomes.
• Maintain professional, empathetic relationships with all customers.
• Collaborate effectively with team members and management.
• Provide feedback on issues and identify areas for improvement.

Conhecimentos

Customer service

CRM systems

English language

Communication

Formação académica

High school diploma

Ferramentas

CRM software

Ticketing system

Descrição da oferta de emprego

Concentrix in Braga, Portugal, is seeking a Customer Service Representative for Volkswagen on-site. You will respond to customer requests, update CRM entries, and build relationships to achieve high-quality service and adherence to client expectations.

We value strong English skills, a background in customer service, and the ability to document interactions clearly. Training is provided, and collaboration across teams ensures effective problem resolution and career development.