Athens-Based Spanish Cloud Support Expert

Mercier Consultancy Group; Lisboa; Presencial; EUR 18 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly salary

13th and 14th salary

Monthly performance bonus

Fully paid training on cloud systems

Health insurance

Fully paid relocation package

Support for transition to Greece

And much more

Resumo da oferta

Mercier Consultancy Group in Athens, Greece, seeks Spanish-speaking Customer Experts for our Cloud Platform division. You will provide top-tier technical and functional support to Spanish-speaking clients via phone, email, and live chat, troubleshoot cloud issues, and document all interactions in our CRM. Join a dynamic, international team offering relocation support, paid training, health insurance, and competitive compensation.

Qualificações

• Native or fluent Spanish (spoken and written) is essential.
• Professional experience in customer support services or a similar client-facing role.
• Excellent communication skills and a passion for technology and cloud-based systems.
• Strong problem-solving abilities and a commitment to professional growth in Greece.

Responsabilidades

• Provide high-quality technical and functional support to Spanish-speaking clients via phone, email, and live chat.
• Troubleshoot cloud platform issues with efficiency and precision to ensure customer satisfaction.
• Maintain detailed documentation of all customer interactions within our CRM systems.
• Collaborate with international teams to optimize workflows within customer support services.
• Act as a brand ambassador, ensuring professional and empathetic communication at all times.
• Participate in ongoing training to stay updated on the latest cloud technology features.
• Contribute to team goals by meeting KPIs and SLAs.

Conhecimentos

Spanish speaking

Customer support

Communication

Problem solving

Ferramentas

CRM software

Descrição da oferta de emprego

Mercier Consultancy Group in Athens, Greece, seeks Spanish-speaking Customer Experts for our Cloud Platform division. You will provide top-tier technical and functional support to Spanish-speaking clients via phone, email, and live chat, troubleshoot cloud issues, and document all interactions in our CRM. Join a dynamic, international team offering relocation support, paid training, health insurance, and competitive compensation.