Associate - AI-Driven Customer Success & Growth

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Lisboa; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Private medical package

Meal vouchers

Wellness programs

Job summary

Genpact is seeking an Associate for S&M - Customer Success to support advertisers and agencies across social media products. You will handle inquiries via chat, email, messaging, and calls, applying product expertise to meet advertiser needs and drive success.

The role emphasizes collaboration, high-quality service, and adherence to turnaround times in a fast-moving, innovation-driven environment.

Qualifications

• Experience or certification in digital marketing, eCommerce, or related B2B/B2C fields.
• Strong customer support mindset and ability to handle multiple channels (chat, email, phone).
• Familiarity with social media platforms and advertising concepts.

Responsibilities

• Become knowledgeable about social media products and community standards.
• Provide support across chat, email, instant messaging, and phone.
• Guide advertisers on best practices and address business needs with product knowledge.
• Act as contact point for agencies and advertiser accounts; drive communications and issue resolution.
• Educate advertisers on product usage and resolve complex cases; meet turnaround times and quality standards.

Skills

Interpersonal skills

Verbal & written communication

Customer support

CRM systems

Education

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

Master's in Business Administration

Master's in Business Analytics

Tools

CRM systems

Data analytics tools

Job description

Genpact is seeking an Associate for S&M - Customer Success to support advertisers and agencies across social media products. You will handle inquiries via chat, email, messaging, and calls, applying product expertise to meet advertiser needs and drive success.

The role emphasizes collaboration, high-quality service, and adherence to turnaround times in a fast-moving, innovation-driven environment.