Associate - S&M - Customer Success 5A

Genpact; Lisboa; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

AI-powered transformation exposure

Mentorship and learning opportunities

Global team collaboration

Job summary

Genpact Ltd. is seeking a Sales Program Specialist – Process Associate – Dutch – Hybrid Lisbon to join our Sales team. You will support scalable programs, work with diverse advertisers, and drive revenue growth while adopting our digital solutions.

The role emphasizes consultative support, CRM navigation, and strong customer service in a fast-moving, innovation-driven environment. The ideal candidate has sales experience, fluency in Dutch (Advanced - C1), and a background in digital marketing or

Qualifications

• Experience or a relevant industry certification in digital marketing, ecommerce, or B2B/B2C sales.
• Comfortable with phone work and navigating CRM systems.
• Ability to provide exceptional customer support.
• Strong understanding of social media.

Responsibilities

• Support scalable sales programs across a diverse set of customers.
• Drive revenue growth and product adoption for advertiser programs.
• Provide consultative support to agencies and advertisers.
• Coordinate across teams to meet service levels and turnaround times.
• Educate advertisers on product usage and troubleshoot issues.
• Maintain strong relationships with SMBs and agency partners.

Skills

Business Development

Commercial Sales

Contract Management

Customer Experience

CRM

Customer Service

Sales Forecasting

Sales Performance Management

Sales Support

Education

Bachelor in Commerce

Bachelor in Economics

Bachelor in Finance

Master of Administration

Master in Business Analytics

Job description

Associate - S&M - Customer Success

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of the Sales Program Specialist – Process Associate – Dutch – Hybrid Lisbon!

Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.

Responsibilities

• become and remain knowledgeable and passionate about leading social media products and community standards;

• have strong interpersonal skills, verbal and written communication skills;

• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;

• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;

• act as a point of contact to provide consultative support on agencies and advertisers accounts;

• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;

• educate advertisers on product usage, troubleshoot and resolve complex cases;

• complete the required tasks within the agreed turnaround times and standards of quality;

• have good language requirements

• complete and pass all required training provided by the client;

Minimum Qualifications

• experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;

• comfortable over the phone and navigating CRM systems;

• ability to provide exceptional customer support;

• have strong understanding of social media;

Preferred Qualifications

• preferably have experience working with social media monitoring;

• preferably have strong IT knowledge;

• preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;

• preferably have experience working with small and medium-sized businesses;

• preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;

• preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforce

Required Skills

Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales Support

Language

Dutch (Required)

Language Proficiency

Advanced - C1

Job Type

Regular

Master Skill List

S&M - Customer Success

Remote Type

Hybrid

Work Shift

Standard (Portugal)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.