Assistant General Manager

Costaterra; Viseu; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Work-Family Culture

Global Career Opportunities

Competitive Salarys

Development Programs

Medical Insurance

Meal Allowance

Staff Restaurant

Staff Events

Staff accommodation if you are not loc

CostaTerra club amenities

Job summary

CostaTerra seeks an Assistant General Manager to oversee daily club operations, align departments to service standards, and lead a high-performing leadership team. You will partner with the General Manager on financial oversight, strategic planning, and project management within a luxury resort community.

You will drive member relations, events, and guest experiences, while maintaining accountability, performance reviews, and proactive communications.

Qualifications

• At least six years of leadership experience in luxury hospitality.
• Strong performance management and team development.
• Solid financial knowledge and familiarity with critical-path planning.
• Proficiency with operational technology and business systems.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work a flexible schedule including evenings, weekends, holidays, and longer shifts.

Responsibilities

• Lead daily club operations through department heads and maintain service standards.
• Build relationships with members, homeowners, and guests and coordinate events.
• Support the General Manager in reviewing the income statement, balance sheet, cash flow, and capital budget.
• Lead recruitment, training, and development of department heads and staff, set clear expectations, and conduct evaluations.

Skills

Leadership experience

Performance management

Financial knowledge

Critical-path planning

Operational technology

Business systems

Verbal and written communication

Interpersonal skills

Strategic thinking

Flexible schedule

Job description

The Assistant General Manager reports directly to the General Manager and leads daily club operations, with most operational department heads reporting to the AGM. The role aligns departments around service standards, coordinates operational delivery, and holds leaders accountable for team performance and the member experience. The AGM implements operating procedures and uses key performance indicators to assess results and address service gaps.

The AGM maintains an active presence throughout the club, including dining venues and key events, building relationships with members, homeowners, and guests while ensuring concerns and requests receive timely attention. Leadership responsibilities include hiring, training, evaluating, and developing department heads and staff, supported by regular communication and clear performance expectations.

In partnership with the General Manager, the AGM supports financial oversight, including review of the income statement, balance sheet, cash flow, and capital budget, and contributes to project management and strategic planning. The AGM keeps the General Manager informed of operational performance, emerging issues, and matters requiring direction.

KEY RESPONSIBILITIES

Club Operations

Lead daily club operations through directly reporting department heads, ensuring coordination and consistent service across departments. Translate Discovery Land Company's mission, values, and service standards into daily operating practices. Implement and monitor operating procedures to maintain service quality and address performance gaps.

Member Relations

Build relationships with members, homeowners, and guests through regular engagement, responsive communication, and timely resolution of concerns. Develop and coordinate programs and events that reflect member interests. Coordinate homeowner requests and preparations across relevant departments. Maintain a visible presence in food and beverage venues and at key events to assess service and member satisfaction.

Support the General Manager in reviewing the income statement, balance sheet, cash flow, and capital budget, and contribute to project management and strategic planning.

Leadership and Staff Management

Lead recruitment, training, and development of department heads and staff, reinforcing service standards, professionalism, and adherence to club policies. Set performance expectations, conduct evaluations, and address development needs and disciplinary matters. Lead daily 15-minute operational briefings and weekly one-on-one meetings with direct reports to review priorities, resolve issues, and maintain accountability. Provide the General Manager with a concise daily email summarizing operational highlights, concerns, and follow-up actions.

CANDIDATE QUALIFICATIONS

At least six years of leadership experience in an established luxury hospitality environment. Demonstrated strength in performance management and team development. Sound financial knowledge, familiarity with critical-path planning, and strong proficiency with operational technology and business systems. Excellent verbal and written communication, presentation, and interpersonal skills. Demonstrated ability to achieve results, adapt to changing priorities, solve problems, and think strategically. Ability to work a flexible schedule, including evenings, weekends, holidays, and shifts exceeding eight hours. What do we offer?

Work-Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local.

Running along the last untouched Atlantic coast in Southern Europe, CostaTerra is comprised of 300 residences on 292 hectares / 722 acres, over 30% of which are dedicated preserve land. It is an intimate, low-density community of like-minded families where you can build a lasting legacy. The attentive, personalized service, and engaging amenities create a healthy, supportive environment of life-long learning and forever friendships.

Amenities such as CostaTerra's exclusive Tom Fazio designed golf course, Equestrian Centre, family-focused Beach Club, Organic Farm, Wellness Centre and charming Community Village, ensure each new day will bring a new sense of fun and exploration the entire family will enjoy. www.Costaterraclub.Com Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties.

The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and pla