AR Collections & Dispute Resolution Lead

Convatec; Lisboa; On-site; EUR 27,000 - 31,000; Full time

Job summary

Convatec is seeking an Accounts Receivable professional in Lisbon to manage customer accounts, perform daily collections, and resolve invoice disputes. You will ensure accurate postings in the ERP system and support month-end close activities.

The role requires 3–5 years in collections/AR, strong Excel skills, and English fluency. It offers a structured SSC environment and opportunities to optimize I2C processes.

Qualifications

• Degree in Accounting, Management, Finance, or related field.
• 3–5 years of experience in Collections, Accounts Receivable, O2C, or Customer Financial Services.
• Strong MS Office skills, especially Excel.
• Fluency in English (written and spoken); additional languages are a plus.
• Excellent communication, negotiation, and problem-solving skills.
• Highly organized, resilient, detail oriented, and able to take ownership of tasks.
• Ability to work under pressure with multiple deadlines.

Responsibilities

• Manage a portfolio of customer accounts and perform daily collection activities
• Monitor overdue invoices and carry out structured follow-ups to secure timely payments
• Communicate with customers to align on payment date
• Investigate and resolve disputes related to invoices, credit notes, and payment discrepancies
• Collaborate with Sales, SCM and Local Finance to resolve invoice disputes and support clean account reconciliation
• Ensure accurate posting and reconciliation of customer payments in the ERP system
• Collaborate with the Cash Application team to resolve outstanding issues
• Perform month-end closing activities related to accounts receivable
• Contribute to continuous improvement initiatives within the I2C processes at the SSC
• Lead aging meetings with stakeholders and provide regular status to stakeholders
• Maintain and Update DeskTop Procedures

Skills

Accounts receivable

Collections

English fluency

Communication

Detail oriented

Education

Degree in Accounting, Management, Finance, or related field

Tools

Excel

SAP R3/S/4Hana

Job description

Convatec is seeking an Accounts Receivable professional in Lisbon to manage customer accounts, perform daily collections, and resolve invoice disputes. You will ensure accurate postings in the ERP system and support month-end close activities.

The role requires 3–5 years in collections/AR, strong Excel skills, and English fluency. It offers a structured SSC environment and opportunities to optimize I2C processes.