Application Support Engineer (L2/L3) – Banking, SQL

Aubay; Lisboa; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Training academy

Career progression

Mental health platform

Language platform

Team events

Job summary

Aubay Portugal is hiring for an Application Support specialist to work with major clients in banking across Lisbon. You will diagnose incidents, provide L2/L3 support, manage production monitoring, and assist with deployments.

Requirements include 2-5 years in application support, fluency in French and English at B2 level, and strong SQL/Linux skills. The role offers a hybrid work model with two in-office days per week.

Qualifications

• 2-5 years of experience in Application Support, ideally in banking.
• Proficiency in French (B2 level) and English (B2 level).
• Solid SQL (Oracle, PostgreSQL) and Linux skills.
• Knowledge of Cassiopae or EKIP software, or a strong willingness to learn.
• Strong Leasing/Credit concepts understanding and customer-focused mindset.
• Aligned with integrity, ethics, and teamwork.

Responsibilities

• Qualify, analyze, and diagnose incidents and anomalies for business applications (Cassiopae or EKIP).
• Provide L2/L3 application support, including incident resolution and escalation when needed.
• Manage environments, handle support tickets, monitor production, and assist releases.
• Conduct functional and technical analysis using SQL, logs, and network reviews to identify root causes.
• Document incidents and solutions to expand the knowledge base and improve remedies.
• Participate in on-call duties and perform production deployments, especially month-end.

Skills

SQL

Linux

Cassiopae/EKIP

French (B2)

English (B2)

Leasing/Credit concepts

Customer focus

On-call readiness

Tools

Oracle

PostgreSQL

Office tools

Job description

Aubay Portugal is hiring for an Application Support specialist to work with major clients in banking across Lisbon. You will diagnose incidents, provide L2/L3 support, manage production monitoring, and assist with deployments.

Requirements include 2-5 years in application support, fluency in French and English at B2 level, and strong SQL/Linux skills. The role offers a hybrid work model with two in-office days per week.