French speaker IT Application Support (Hybrid @Porto)

KCS iT

Porto

Hybrid

EUR 312,480 - 424,080

Full time

14 days+

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Benefits offered by this job

Programas de treinamento gratuitos

Projetos internacionais

Apoio ao bem-estar com consultas de nutrição e psicologia

Job summary

A KCS IT busca um Support Application Amazing que fale francês, com experiência em suporte técnico e uma formação em áreas relacionadas. Inserido em um ambiente híbrido em Porto, você terá oportunidades de desenvolvimento de carreira e projetos internacionais. Os benefícios incluem programas de treinamento e cuidadores para o seu bem-estar, promovendo um local de trabalho igualitário e inclusivo.

Qualifications

4+ anos de experiência em suporte técnico.
Fluência em francês obrigatória.
Experiência prática em suporte de aplicações em Windows e Linux.

Responsibilities

Interagir profissionalmente com usuários finais para entender e resolver seus problemas.
Gerenciar ferramentas de tickets e processos de gerenciamento de incidentes.
Identificar e resolver proativamente problemas usando ferramentas de monitoramento.

Skills

Atendimento ao cliente

Comunicação

Proatividade

Education

Bacharelado em Ciência da Computação, Engenharia de Software ou área relacionada

Tools

Active Directory

Jira

Snow

VMware

Hyper-V

SQL

Job description

Direct message the job poster from KCS iT

IT Recruiter @KCS IT | Human Resources | Organizational & Work Psychology

We’re looking for the special, unique and amazing YOU!

@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.

At KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the position are welcome!

We are looking for an Amazing: French speaker Application Support

Seniority: Mid level - Senior

Type of position: Hybrid (2x/week at Porto office)

The amazing you, will have:

Bachelor's degree in Computer Science, Software Engineering, or a related field;
4+ years of experience in IT Support;
Hands-on experience with application support in both Windows and Linux environments.
Experience with ticketing tools (Active Directory, and Jira/Snow;) and incident management processes.
Knowledge of virtualization technologies (e.g., VMware, Hyper-V).
Experience with SQL,
Familiarity with monitoring tools for proactive issue identification and resolution.
Basic understanding of networking concepts and protocols.
Strong customer service orientation with excellent communication skills.
Ability to interact professionally with end-users to understand and resolve their issues.
Availability for a hybrid regime at Porto (Portugal);
Fluency in French is mandatory.

Why should you become part of our family?

You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long term
Interesting Challenges Ahead: you can work for several clients from different sectors of activity
Free training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster
International projects in Benelux: you can gain international experience in Benelux and balance a new way of living with work
Type of projects (depending on the project you might find one of this types of projects):
In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for you
Full Remote projects: If you want to work while you enjoy the comfort of your home
Full Onsite projects: if you prefer the company of your colleagues!
Take care of your well-being: Enjoy our free nutrition, psychologist, general medicine appointments and our yoga and personal training days… all remote!

Who are we?

Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.

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