Application Support (Híbrido @ Lisboa)

KCS IT; Portugal; Híbrido; EUR 42 000 - 56 000; Tempo integral

Resumo da oferta

KCS IT is seeking an Amazing: APPLICATION SUPPORT in Lisbon, Portugal. This hybrid position requires 4-5 years of experience in application or production support and a solid understanding of business applications.

You will handle incidents, collaborate with technical and non-technical users, and support enterprise-scale systems from our Lisbon base. Ideal candidates will be proficient with ticketing tools (ServiceNow, Jira, Remedy), have SQL basics, and be comfortable with Linux/Unix or Windows

Qualificações

• Experience in Application/IT/Production Support.
• Understanding of business applications and systems.
• Ability to analyze and resolve incidents and issues.
• Experience with ticketing tools (ServiceNow, Jira, Remedy).
• Basic SQL knowledge for data analysis and troubleshooting.
• Familiarity with Linux/Unix and/or Windows environments.
• Understanding of ITIL processes (Incident, Problem, Change).
• Strong English (spoken and written).
• Willingness to work in shifts or on-call.

Conhecimentos

Application Support

IT Support

Production Support

Business Applications

Troubleshooting

Incident Management

Communication Skills

English Proficiency

Shift Work / On-call

SQL Basics

Linux/Unix / Windows

Ticketing Tools

Ferramentas

ServiceNow

Jira

Remedy

Zabbix

Dynatrace

AppDynamics

Splunk

AWS

Azure

GCP

Shell

Python

PowerShell

CI/CD

Descrição da oferta de emprego

We’re looking for the special, unique and amazing YOU!

@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.

At KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the position are welcome!

We are looking for an Amazing: APPLICATION SUPPORT

Seniority: Minimum 4-5 years

Type of position: Hybrid (in Lisboa, Portugal)

The amazing you, will have:

• Previous experience in Application Support, IT Support, or Production Support roles.
• Good understanding of business applications and systems.
• Ability to analyze, troubleshoot, and resolve application incidents and issues.
• Experience working with ticketing tools (ServiceNow, Jira, Remedy, etc.).
• Basic knowledge of databases and SQL for data analysis and troubleshooting.
• Familiarity with Linux/Unix and/or Windows environments.
• Understanding of ITIL processes (Incident, Problem, Change Management).
• Strong communication skills and ability to interact with technical and non-technical users.
• Good level of English (spoken and written).
• Ability to work in shifts or on-call, when required.

To turn yourself from amazing to unique, you´ll have (plus):

• Experience supporting enterprise or mission-critical applications.
• Knowledge of monitoring tools (Zabbix, Dynatrace, AppDynamics, Splunk, etc.).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Experience with automation and scripting (Shell, Python, PowerShell).
• Understanding of CI/CD pipelines and release processes.

Why should you become part of our family?

• You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long term
• Interesting Challenges Ahead: you can work for several clients from different sectors of activity
• Free training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster
• International projects in Benelux: you can gain international experience in Benelux and balance a new way of living with work
• Type of projects (depending on the project you might find one of this types of projects):
• In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for you
• Full Remote projects: If you want to work while you enjoy the comfort of your home
• Full Onsite projects: if you prefere the company of your colleagues!
• Take care of your well-being: Enjoy our free nutrition, psychologist, general medicine appointments and our yoga and personal training days… all remote!

Who are we?

Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the "Index of Excellence", an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.