Application support analyst

ALTEN; Porto; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health insurance

Transportation allowance

Extra holiday days

Professional development and growth

Resumo da oferta

ALTEN is building a Center based in Porto to provide administrative and financial support to European subsidiaries. We seek an Application Support Analyst to resolve user tickets, analyze issues, and work with databases and cloud environments.

The role combines data management with collaboration across development teams to improve processes. The ideal candidate has 2+ years in a similar role, CMS experience, strong SQL, and familiarity with Jira/ServiceNow in Agile environments.

Qualificações

• 2+ years of professional experience in a similar role (Level 2 support, functional analysis, data management).
• Functional expertise in business tools (HR, project management, CRM, etc.).
• Experience with a CMS (Wordpress, others).
• Advanced SQL skills: complex queries (joins, subqueries, aggregates) and data analysis.
• Knowledge of cloud environments (Azure, AWS, GCP) and microservices architectures.
• Experience with ticketing tools (Jira, ServiceNow) and Agile methodologies (Scrum, Kanban).

Responsabilidades

• Resolve 80% of user tickets using in-depth knowledge of business tools and data.
• Analyze and diagnose issues reported by users, identifying root causes (functional or technical).
• Work with databases to extract, correct, or validate data using advanced SQL queries.
• Collaborate with development teams to resolve complex issues or propose improvements.
• Contribute to continuous improvement of support processes and data management.

Conhecimentos

Jira

ServiceNow

Agile methodologies

CMS experience

SQL (advanced)

Cloud environments

Data management

Ferramentas

SQL

Azure

AWS

GCP

WordPress

Descrição da oferta de emprego

ABOUT THE COMPANY

ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market. We achieved a turnover of more than 4.14 billion euros in 2024 and now have 57 700 employees, 88% of whom are consulting engineers.

ABOUT THE COMPANY

ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market. We achieved a turnover of more than 4.14 billion euros in 2024 and now have 57 700 employees, 88% of whom are consulting engineers.

ABOUT PORTO & POSITION

To support our European intensive growth, the Group has decided to build a Center based in Porto with the aim to provide administrative and financial support to the European subsidiaries. In this context, we are seeking for a Application support analyst.

KEY RESPONSIBILITIES

• Resolving 80% of user tickets through your in-depth knowledge of business tools and data management,


• Analyzing and diagnosing issues reported by users, identifying root causes (functional or technical),


• Working with databases to extract, correct, or validate data using advanced SQL queries,


• Collaborating with development teams to elevate complex issues or propose functional improvements,


• Contributing to continuous improvement of support processes and data management.

PROFILE

• You have at least 2 years of professional experience in a similar role (Level 2 support, functional analysis, data management),


• Functional expertise in business tools (HR, project management, CRM, etc.),


• First experience with a CMS (Wordpress, others),


• Advanced SQL skills: ability to write complex queries (joins, subqueries, aggregate functions), optimize queries, and analyze database schemas,


• Knowledge of cloud environments (Azure, AWS, GCP) and microservices architectures,


• Experience with ticketing tools (Jira, ServiceNow, etc.) and Agile methodologies (Scrum, Kanban).

PERKS

• Meal allowance,


• Health insurance,


• Transportation allowance,


• Extra holiday days,


• Professional development and growth opportunities.

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and well-being of our employees.

Secteur / Fonctions

Fonctions Systèmes d'information

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