Application Support Engineer

ITDS; Portugal; Híbrido; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Unleash Impact in Lisbon is seeking an Application Production Engineer to support e/mBanking applications and APIs, ensuring high availability and smooth deployments.

You will work across Linux and Windows environments, coordinating incident resolution with cross-functional teams and contributing to automation and documentation efforts. Strong English required for global collaboration.

Qualificações

• 2+ years in application production support or RUN environments.
• Strong understanding of Apache/Tomcat and Docker.
• Hands-on experience with deployment tools such as XL Deploy, XL Release, Jenkins.
• Solid Linux administration knowledge and Windows familiarity.
• Strong troubleshooting skills for production incidents.
• Ability to collaborate across multiple teams and support functions.
• Fluent English communication.

Responsabilidades

• Ensure day-to-day RUN / MCO support for e/mBanking applications and related APIs, maintaining high service availability.
• Diagnose incidents swiftly and coordinate resolution across support and development teams.
• Execute deployments, releases, and configuration changes using XL Deploy, XL Release, Jenkins and CI/CD tools.
• Support application runtimes across Linux and Windows environments to improve reliability.
• Update documentation and procedures to contribute to production stability and improvements.
• Collaborate with technical leads and cross-functional teams to troubleshoot complex issues.
• Participate in on-call rotations to ensure continuous service during operational events.

Descrição da oferta de emprego

Unleash Impact — Drive Operational Excellence in FinTech Innovation!

Lisbon-based opportunity with hybrid work model.

As an Application Production Engineer, you will be working for our client in the financial technology industry, supporting cutting-edge e/mBanking applications. You will help ensure operational stability, seamless deployment, and ongoing maintenance of critical banking services, playing a vital role in the digital transformation journey and delivering impactful customer solutions.

Your main responsibilities:

• Ensure day-to-day RUN / MCO support for e/mBanking applications and related APIs, maintaining high service availability.
• Diagnose incidents swiftly and coordinate technical resolution across support and development teams.
• Execute deployments, releases, and configuration changes utilizing XL Deploy, XL Release, Jenkins, and CI/CD tools.
• Support application runtimes across Linux and Windows environments, enhancing operational reliability.
• Contribute to maintaining production stability and operational improvements by updating documentation and procedures.
• Collaborate effectively with technical leads and cross-functional teams to troubleshoot and resolve complex issues.
• Participate in on-call rotations to ensure continuous service during operational events.

You're ideal for this role if you have:

• At least 2 years of experience in application production support or RUN environments.
• Good understanding of Apache, Tomcat, Docker, and API-based application landscapes.
• Hands-on experience with deployment and release tools such as XL Deploy, XL Release, Jenkins, or similar.
• Solid knowledge of Linux environments, with working familiarity with Windows.
• Strong troubleshooting skills and the ability to diagnose complex production incidents.
• Ability to work across multiple technologies and support teams effectively.
• Fluent English communication skills (communicative level).

It is a strong plus if you have:

• Exposure to private cloud or Azure environments.
• Basic scripting or automation skills (Bash, Python, PowerShell).
• Experience with monitoring or observability tools.
• Knowledge of application migration or transformation contexts.
• French language skills is a plus.

Language Required for the role:

Eligibility to work in:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.