Application Functional Support

Axians; Lisboa; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Bonuses

Job summary

Axians in Lisbon is seeking a highly motivated Functional Application Support consultant to ensure stability, maintenance, and continuous improvement of business-critical applications. You will bridge end-users and IT teams, supporting production systems in a finance-focused environment.

The role combines technical and functional tasks, requires strong English, ITIL knowledge, and a background in Financial Markets.

Qualifications

• 6 to 10 years of experience in Application Support, Production Support, or similar environments.
• Knowledge of SQL and UNIX environments.
• Understanding of ITIL principles and service management practices.
• Experience with ticketing systems such as ServiceNow or similar solutions.
• Strong knowledge of Financial Markets and financial products, including cash flows and securities.
• Experience working with production environments and application support processes.
• Excellent communication skills, both written and verbal.
• Strong analytical mindset and problem-solving capabilities.
• High attention to detail and ability to collaborate effectively across different teams.
• Advanced level of English (written and spoken).

Responsibilities

• Provide technical and functional support to users and stakeholders.
• Monitor application performance and ensure the stability of production environments.
• Manage incidents and contribute to service restoration and continuous improvement activities.
• Coordinate and support application releases, deployments, and change requests.
• Analyze technical and functional issues, perform testing in UAT environments, and collaborate with development teams on bug identification and resolution.
• Maintain and update support documentation, user guides, and operating procedures.
• Implement monitoring solutions and supervise technical and functional application components.
• Improve operational processes through automation and proactive analysis.
• Collaborate with business and IT stakeholders to enhance system functionality and user experience.
• Contribute to application integration initiatives by leveraging existing services and solutions.

Skills

Incident management

Production support

Application monitoring

Technical and functional analysis

Release and change management

Documentation

Problem solving

Automation and process improvement

Job description

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

APPLICATION FUNCTIONAL SUPPORT

What We Are Looking For

We are looking for a highly motivated consultant to join a Functional Application Support environment, responsible for ensuring the stability, maintenance, and continuous improvement of business-critical applications. This role combines technical and functional support activities, acting as a bridge between end-users and IT teams while ensuring the smooth operation of production systems. A background in Financial Markets, combined with IT knowledge, will be essential to support application production, manage incidents, and enhance user experience.

What You Will Do on a Daily Basis

• Provide technical and functional support to users and stakeholders.
• Monitor application performance and ensure the stability of production environments.
• Manage incidents and contribute to service restoration and continuous improvement activities.
• Coordinate and support application releases, deployments, and change requests.
• Analyze technical and functional issues, perform testing in UAT environments, and collaborate with development teams on bug identification and resolution.
• Maintain and update support documentation, user guides, and operating procedures.
• Implement monitoring solutions and supervise technical and functional application components.
• Improve operational processes through automation and proactive analysis.
• Collaborate with business and IT stakeholders to enhance system functionality and user experience.
• Contribute to application integration initiatives by leveraging existing services and solutions.

Your Key Skills

• Incident Management and Production Support.
• Application Monitoring and Operational Maintenance.
• Technical and Functional Analysis.
• Release and Change Management.
• Documentation and Knowledge Management.
• Problem Solving and Root Cause Analysis.
• Process Improvement and Automation.
• Cross-functional Collaboration with Business and IT Teams.

Your Main Qualifications

• 6 to 10 years of experience in Application Support, Production Support, or similar environments.
• Knowledge of SQL and UNIX environments.
• Understanding of ITIL principles and service management practices.
• Experience with ticketing systems such as ServiceNow or similar solutions.
• Strong knowledge of Financial Markets and financial products, including cash flows and securities.
• Experience working with production environments and application support processes.
• Excellent communication skills, both written and verbal.
• Strong analytical mindset and problem-solving capabilities.
• High attention to detail and ability to collaborate effectively across different teams.
• Advanced level of English (written and spoken).

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, evolving compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].