IT Support & Monitoring (Mainframe)

Axians | Digital Solutions - Tech Talent; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Performance bonuses

Job summary

Axians | Digital Solutions - Tech Talent is seeking an experienced IT Support & Monitoring professional for a Mainframe environment in Lisbon. You will ensure operational stability, monitor batch processes, coordinate releases, and optimize technical components in a banking setting.

You will collaborate with cross-functional teams to resolve incidents, maintain documentation, and drive continuous improvement in service quality while supporting production activities and lifecycle management.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering or related field.
• Minimum 6 years in technical or production support environments.
• Banking/financial services background is a plus.
• Strong knowledge of Mainframe IBM z/OS, TSO, COBOL, CICS, JCL, SQL, DB2.
• Unix shell scripting and Oracle SQL experience is beneficial.
• Familiarity with FTP/SFTP, MQ, and CFT protocols.
• Knowledge of Endevor, VSAM, IDMS, REXX and MQ Series valued.
• Advanced English (written and spoken).

Responsibilities

• Provide technical and functional support to users and stakeholders.
• Monitor environments, batch processes, file transfers, and production activities.
• Analyze and resolve incidents and performance issues.
• Coordinate software deployments, migrations, and releases across environments.
• Execute environment management tasks including data refreshes and recoveries.
• Maintain and enrich documentation, procedures, and knowledge bases.
• Manage change requests and contribute to process improvements and automation.
• Collaborate with infrastructure, production, planning, and database teams.
• Perform tech integration activities and support lifecycle management.
• Monitor service quality and implement preventive measures.

Skills

Application Production Support

Mainframe Operations

Incident Analysis

Release Coordination

Documentation & SOPs

SDLC Understanding

English Communication

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

IBM z/OS

TSO

COBOL

CICS

JCL

SQL

DB2

Scheduler OPC

Endevor

Job description

IT SUPPORT & MONITORING (MAINFRAME)

What We Are Looking For

We are looking for an experienced IT Support and Monitoring to ensure the operational stability, performance, and continuous improvement of critical business applications within a complex banking environment. You will play a key role in supporting application production activities, managing technical incidents, coordinating releases, monitoring batch processes, and contributing to the optimization of technical and functional application components. This position is not a software development role but rather a highly technical IT Support and IT Monitoring function within a Mainframe environment.

What You Will Do on a Daily Basis

• Provide technical and functional support to users and business stakeholders.
• Monitor application environments, batch processes, file transfers, and production activities to ensure service continuity.
• Analyze and resolve technical issues, incidents, and application performance problems.
• Coordinate software deployments, migrations, and releases across multiple environments.
• Execute environment management activities, including opening/closing environments, data refreshes, file recoveries, and production support tasks.
• Maintain and enrich application documentation, operating procedures, and knowledge repositories.
• Manage functional change requests and contribute to process improvements and automation initiatives.
• Collaborate with infrastructure, production, planning, and database teams to ensure smooth application operations.
• Perform technical integration activities and support application lifecycle management.
• Monitor service quality proactively and implement preventive measures to improve user experience.

Your Key Skills

• Strong expertise in Application Production Support and IT Operations.
• Solid experience in Mainframe environments and production monitoring activities.
• Ability to analyze incidents, troubleshoot technical issues, and identify root causes.
• Experience coordinating releases, deployments, migrations, and environment management activities.
• Strong communication skills with the ability to work effectively in multicultural and global teams.
• Proactive mindset with a strong focus on continuous improvement and service quality.
• High level of autonomy, ownership, and attention to detail.
• Good understanding of SDLC processes and application lifecycle management.

Your Main Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 6 years of professional experience in technical support, application support, or production support environments.
• Experience working within the banking or financial services sector is considered a plus.
• Prior experience in technical analysis and application support environments.
• Strong knowledge of Mainframe IBM z/OS, TSO, COBOL, CICS, JCL, SPUFI, SQL, Scheduler OPC, and DB2.
• Experience with UNIX Shell Scripting and SQL/Oracle environments.
• Familiarity with file transfer protocols such as FTP, SFTP, MQ, and CFT.
• Knowledge of Endevor, VSAM, IDMS, REXX, C++, and MQ Series will be valued.
• Advanced level of English (written and spoken).

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, evolving compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail]