AMS Engineer: 2nd‑Line Application Support

Volkswagen Financial Services Portugal; Porto; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Internship scholarship + mealAllowance

Mentorship

Incredible annual company events

Opportunity to work on aninternational

Continuous training

Job summary

Volkswagen Financial Services Portugal in Porto is seeking an AMS Engineer to ensure operational stability of critical business applications in Consolidation and Production environments. You will provide 2nd-level support, manage incidents, changes and service requests, and collaborate with Platform, TAM and HQ teams across markets.

You will monitor queues, analyze logs and database information, assist deployments, and contribute to problem and change management.

Qualifications

• Bachelor’s degree or equivalent in IT.
• 3+ years in Application Support, AMS, IT Operations or similar.
• Hands-on 2nd-level support for business-critical apps.
• Strong ITIL knowledge: Incident, Problem, Change, Release, Availability.
• Experience with ITSM tools, ticket lifecycles, SLAs.
• Strong SQL with Oracle and PostgreSQL experience.
• Basic Linux, Kubernetes and container operations knowledge.
• Familiarity with Dynatrace or Prometheus monitoring.

Responsibilities

• Provide 2nd-level application support for critical enterprise apps.
• Monitor Incident, Request, Change and Problem queues per ITIL.
• Analyze logs, alerts, DB info, job executions to troubleshoot issues.
• Support incident restoration including on-call participation.
• Contribute to root-cause analysis and known-errors.
• Support Change and Release activities, deployment prep and validation.
• Assist database troubleshooting with Platform and DB teams.
• Work with Kubernetes and CI/CD pipelines for deployments.
• Collaborate across AMS, Platform, TAM, Integrations and markets.
• Maintain AMS documentation and runbooks.

Skills

ITIL processes

2nd-level support

SQL troubleshooting

Oracle Database

PostgreSQL

Linux

Kubernetes

Scripting

English communication

Education

Bachelora07s degree in Informatics, Computer Science, Engineering, Information Systems, or equivalent

Tools

Oracle Database

PostgreSQL

Dynatrace

Prometheus

Git

CI/CD pipelines

Kubernetes

Job description

Volkswagen Financial Services Portugal in Porto is seeking an AMS Engineer to ensure operational stability of critical business applications in Consolidation and Production environments. You will provide 2nd-level support, manage incidents, changes and service requests, and collaborate with Platform, TAM and HQ teams across markets.

You will monitor queues, analyze logs and database information, assist deployments, and contribute to problem and change management.