AI Tech Support Specialist - English, Lisbon

Innopath Consulting Lda; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus program

Holiday allowances

Meal allowance

Private health/dental insurance

On-site in Lisbon

International environment

AI project exposure

Comprehensive training

Product training

Hands-on training

Tech skill development

Customer support experience

Long-term career growth

Resumo da oferta

Innopath Consulting Lda in Lisbon, Portugal, seeks an English-speaking customer support specialist for an on-site role supporting both consumers and business users. You will engage with customers across billing inquiries, account access issues, and product guidance, while delivering training and clear explanations of digital tools.

Strong English communication, problem-solving, and an interest in AI are essential as you join an international team.

Qualificações

• Fluent English written and spoken.
• Excellent communication and interpersonal skills.
• Interest in technology, AI and digital products.
• Customer-focused and solution-oriented mindset.
• Strong troubleshooting and problem-solving abilities.
• Ability to explain products and processes clearly.
• Capable of working independently while collaborating with a wider team.

Responsabilidades

• Provide professional customer support to consumers and business users.
• Assist customers with billing and invoicing enquiries.
• Troubleshoot and resolve account access issues.
• Guide customers in the use of the client's products and services.
• Provide support and training to help users understand available tools.
• Respond to customer questions promptly and helpfully.
• Investigate concerns and work towards effective solutions.
• Maintain high service quality across interactions.
• Collaborate with colleagues to resolve issues.
• Contribute to achieving quality and customer satisfaction standards.

Conhecimentos

Fluent English

Strong communication

AI / technology interest

Customer-focused

Troubleshooting

Explain products clearly

Independence with teamwork

Descrição da oferta de emprego

Innopath Consulting Lda in Lisbon, Portugal, seeks an English-speaking customer support specialist for an on-site role supporting both consumers and business users. You will engage with customers across billing inquiries, account access issues, and product guidance, while delivering training and clear explanations of digital tools.

Strong English communication, problem-solving, and an interest in AI are essential as you join an international team.