AI Platform Support Specialist — Troubleshooter & Advocate

Cross Border Talents; Barreiro; Vor Ort; EUR 11.000 - 15.000; Vollzeit

Benefits dieser Stelle

Private Health & Dental Insurance

Meal allowance

Holiday bonuses (13th & 14th month)

On-site gym & cafeteria

Permanent contract after 2 years

Zusammenfassung

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to assist consumers and business users of a leading AI platform. You will troubleshoot, guide users through features, and deliver an exceptional customer experience in a fast-paced environment.

The role offers a comprehensive training program (15 days, paid) with product knowledge and tools, a base salary of €1,000.00/month plus meal allowance, and a generous monthly package with a holiday bonus and health benefits.

Qualifikationen

• Native or near-native level of English (written and spoken).
• Experience in customer support or call center environments is a plus.

Aufgaben

• Provide reactive and efficient support across channels (chat, email, and phone) to individual and corporate users.
• Troubleshoot account access problems and resolve billing and invoicing queries.
• Assist, guide, and educate customers on utilizing the AI platform's features and products.
• Maintain high-quality service standards that exceed performance indicators and quality scoring metrics.
• Provide clear, professional, and timely responses to customer inquiries.

Kenntnisse

English proficiency

Jobbeschreibung

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to assist consumers and business users of a leading AI platform. You will troubleshoot, guide users through features, and deliver an exceptional customer experience in a fast-paced environment.

The role offers a comprehensive training program (15 days, paid) with product knowledge and tools, a base salary of €1,000.00/month plus meal allowance, and a generous monthly package with a holiday bonus and health benefits.