AI Growth Ops: QA & Growth Platform Lead

Kraken; Portugal; On-site; EUR 40,000 - 60,000; Full time

Job summary

Kraken is building the future of open finance with an AI-native growth platform. You will own day-to-day QA and testing for internal growth systems, ensuring releases meet quality standards across product, engineering, and operations.

You will work closely with product and engineers to test new features, verify fixes, and maintain documentation. The role emphasizes hands-on testing, attention to detail, and reliable execution in a fast-moving fintech environment.

Qualifications

• Experience in QA, testing, operations, support, or analytics, ideally on a software product or complex system.
• Exceptional attention to detail. You notice what others miss and double-check your work.
• A structured approach to testing. You can create and follow a test plan, and think about what could break.
• Clear written communication. Your bug reports and documentation should be easy for anyone to follow.
• Comfort with data. You can read a dashboard and tell when a number looks off.
• Fast learner. You pick up new tools and systems quickly and ask thoughtful questions.
• AI-native habits. You use AI tools in your own work every day, and you’re curious about where they get things wrong.
• Prompt engineering curiosity, you don't need to be an engineer, but you are willing to learn how to communicate with AI systems precisely and improve their outputs
• Reliability. You keep to a routine, keep your queues clear, and tell people early when something is stuck.

Responsibilities

• This is a hands-on, detail-focused role. You will spend your days in the product, testing what’s new, checking what should already work, and writing up what you find so it gets fixed.
• Test the platform regularly. Cover new releases, rule changes, and edge cases, and run regression checks to make sure existing features still work.
• Find bugs and document them clearly, with steps to reproduce, severity, and impact. Follow them through until engineering fixes them and you’ve verified the fix.
• Monitor platform performance and agent activity, flag anything that looks wrong, and elevate it to the right person.
• Work the approval queues daily. Keep items moving and make sure nothing is left unreviewed.
• Check agent output against defined checklists and standards, and elevate anything unclear or risky. Note where flows are confusing or inconsistent, and flag them to the team.
• Write and maintain documentation: test plans, QA checklists, runbooks, and release notes.

Skills

Attention to detail

Structured testing

Clear written communication

Data-driven

Fast learner

AI-native habits

Prompt engineering curiosity

Reliability

Experience in QA/testing/operations

Tools

Jira

Mixpanel

Job description

Kraken is building the future of open finance with an AI-native growth platform. You will own day-to-day QA and testing for internal growth systems, ensuring releases meet quality standards across product, engineering, and operations.

You will work closely with product and engineers to test new features, verify fixes, and maintain documentation. The role emphasizes hands-on testing, attention to detail, and reliable execution in a fast-moving fintech environment.