AI Customer Support & Ads Specialist – English Speaker

CB Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health & Dental Insurance

Permanent Contract possible

22 days annual leave

TP Tejo campus Lisbon

Job summary

Leading AI Company in Lisbon is seeking an Operations Customer Expert to support advertisers. You will help manage advertising experiences, troubleshoot platform issues, and ensure high-quality support across email, chat, and phone.

This full-time role offers a monthly gross package with base salary, bonuses, meal allowance, and holidays, plus a 12-month contract with potential permanent status after two years. Training is paid during a 15-day onboarding period.

Qualifications

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Responsibilities

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Skills

Customer support

Troubleshooting

Advertising policies

Cross-channel support

Job description

Operations Customer Expert – Ads Support for Leading AI Company

Lisbon, Portugal

Full-time | 40 hours/week (24/7 rotating shifts, schedules provided 10 days in advance)

About the Role

Join our team in Lisbon supporting a world-leading American AI research and deployment company known for pioneering generative AI technologies. In this role, you will help businesses and creators manage their advertising experience, troubleshoot platform issues, and ensure high-quality support across email, chat, and phone channels.

Compensation & Financial Benefits

We offer a competitive compensation structure with guaranteed bonus integration under Portuguese labor standards:

• Total Monthly Gross Package: €1,248.33 / month (based on a 22-working-day month)
  • Base Salary: €938.00
  • Holiday Bonus (Pro-rated monthly): €78.17
  • Christmas Bonus (Pro-rated monthly): €78.17
  • Tax-Free Meal Allowance: €154.00/month (€7.00/day loaded onto a prepaid card, exempt from Social Security & IRS)
• Monthly Performance Bonus: Earn up to €200.00 / month extra based on productivity.
• Paid Training Period: Receive €18.56 / day (€92.80 / week) during your 15-day training period, fully exempt from social security taxes.

Key Benefits & Work Environment

• Health & Dental Insurance: Private coverage included upon signing your employment contract.
• Contract Stability: Initial 12-month contract with the opportunity to transition to a Permanent Contract after 2 years.
• Generous Leave: 22 days of annual paid leave plus Portuguese public holidays (or compensation days off if worked).
• Modern Workspace: Work at our riverside TP Tejo campus in Lisbon, featuring modern operations floors, cafeterias, meeting spaces, and outdoor balconies.
• Prime Location: Excellent transit access via Oriente Station (Metro, Bus, and Train).

Key Responsibilities

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.