Customer Support Specialist – Operations Customer Expert

Cross Border Talents; Seixal; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Holiday bonus

Christmas bonus

22 days paid leave

12-month contract

Lisbon office

Job summary

Teleperformance Portugal in Lisbon is looking for an Operations Customer Expert to support consumers and business users, with a focus on billing, invoicing, account access, and product guidance.

The role requires fluent English, the ability to work rotating 24/7 shifts, and participation in a 15‑day paid training on tools and client products. A Portuguese contract and modern Lisbon office are offered.

Qualifications

• Proficient English, both written and verbal.
• Valid work authorization to work in Portugal/EU (no visa sponsorship).
• Excellent communication and problem-solving abilities.
• Ability to diagnose and resolve billing and technical issues.
• Comfort with 24/7 shift rotations.

Responsibilities

• Provide professional customer support for billing and invoicing.
• Troubleshoot account access issues for users.
• Guide and train customers on product features and platform use.
• Deliver high-quality responses that meet client quality standards.

Skills

English fluency

Strong communication

Problem solving

Troubleshooting

Rotating shifts

AI passion

Job description

About the Role

Our client is an American AI research and deployment company recognized as a leader in generative AI technologies, focused on building advanced systems and language models. We are looking for an Operations Customer Expert to join our team at Teleperformance Portugal in Lisbon, providing professional support to consumers and business users.

Key Responsibilities

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Work Schedule & Training

• Work Schedule: 8-hour daily shifts (40 hours/week) with a 1-hour lunch break. Operating 24/7 with schedules assigned across Day Shifts (07:00–22:00) or Night Shifts (22:00–07:00).
• Comprehensive Training: Includes a 15-working-day paid intensive training program (8 hours/day) covering software tools, client products, and customer management.

What We Offer

• Competitive Compensation: Base salary with monthly installments of Holiday and Christmas bonuses.
• Paid Leave: 22 days of annual paid holiday plus compensation days for worked public holidays.
• Contract Details: Portuguese employment contract (12-month uncertain term with potential for permanent contract after 2 years).
• Work Environment: Modern office facilities in Lisbon.

Requirements

• Fluency in English (written and spoken).
• Work Authorization: Must have valid legal right/authorization to work in Portugal/EU (No visa sponsorship provided by the client).
• Skills: Strong communication skills, problem-solving mindset, and ability to troubleshoot technical and billing issues.
• Flexibility: Ability to work in rotating shifts within a 24/7 environment.
• Passion: Passion for artificial intelligence and innovative technology solutions.