Customer Support Specialist – Operations Customer Expert (English Market)

Cross Border Talents; Seixal; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Holiday and Christmas bonuses

Paid annual leave 22 days

Portuguese contract (12-month)

Modern office in Lisbon

Job summary

Cross Border Talents, on behalf of Teleperformance Portugal, seeks an Operations Customer Expert to join our Lisbon team and provide professional support to consumers and business users. Fluent in English, you will handle billing queries, troubleshoot account access, guide users on product features, and help maintain high quality service in a 24/7 shift environment.

The role offers a 12-month Portuguese contract, 22 days of annual leave, and a modern Lisbon office with comprehensive training and

Qualifications

• Fluency in English (written and spoken) required.
• Strong communication and problem-solving abilities essential.
• Ability to troubleshoot technical and billing issues.
• Willingness to rotate shifts in a 24/7 environment.

Responsibilities

• Customer Support: Assist customers with billing and invoicing matters professionally.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide and train customers on client products and features.
• Quality Excellence: Deliver high-quality, timely responses meeting quality targets.

Skills

English fluency

Communication skills

Problem-solving mindset

Troubleshooting

Flexibility

Job description

About the Role

Our client is an American AI research and deployment company recognized as a leader in generative AI technologies, focused on building advanced systems and language models. We are looking for an Operations Customer Expert to join our team at Teleperformance Portugal in Lisbon, providing professional support to consumers and business users.

Key Responsibilities

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Work Schedule & Training

• Work Schedule: 8-hour daily shifts (40 hours/week) with a 1-hour lunch break. Operating 24/7 with schedules assigned across Day Shifts (07:00–22:00) or Night Shifts (22:00–07:00).
• Comprehensive Training: Includes a 15-working-day paid intensive training program (8 hours/day) covering software tools, client products, and customer management.

What We Offer

• Competitive Compensation: Base salary with monthly installments of Holiday and Christmas bonuses.
• Paid Leave: 22 days of annual paid holiday plus compensation days for worked public holidays.
• Contract Details: Portuguese employment contract (12-month uncertain term with potential for permanent contract after 2 years).
• Work Environment: Modern office facilities in Lisbon.

Requirements

• Fluency in English (written and spoken).
• Work Authorization: Must have valid legal right/authorization to work in Portugal/EU (No visa sponsorship provided by the client).
• Skills: Strong communication skills, problem-solving mindset, and ability to troubleshoot technical and billing issues.
• Flexibility: Ability to work in rotating shifts within a 24/7 environment.
• Passion: Passion for artificial intelligence and innovative technology solutions.