AI Ads Support Pro — 24/7 Troubleshooting & Support

Cross Border Talents; Coimbra; Presencial; EUR 24 000 - 30 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking an Ads Support Specialist for a 40-hour weekly role in Lisbon. You will support users across email, chat, and phone, troubleshoot ad-related issues, and guide customers through policies and platform guidelines.

The team operates 24/7 with rotating shifts and a comprehensive training program to ensure top-tier service. Fluency in English is essential to manage inquiries and deliver exceptional customer experiences.

Qualificações

• Fluent English (written and spoken).
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication across digital channels (Chat, Email, Phone).
• Willingness to work in a fast-paced environment with 24/7 rotating shifts.
• Interest in artificial intelligence technologies and digital advertising platforms.

Responsabilidades

• Provide reactive support to users via email, chat, and phone regarding ads, ad accounts, payments, and platform functionality.
• Identify and troubleshoot technical issues affecting ad creation, delivery, or billing to ensure timely resolutions.
• Guide users on advertising policies, account requirements, and platform guidelines to navigate tools independently.
• Efficiently manage customer cases to achieve high first-contact resolution and escalate complex issues to specialists with documentation.
• Consistently meet quality standards and deliver high-quality service beyond user expectations.

Conhecimentos

English fluency

Troubleshooting

Communication

24/7 rotating shifts

Interest in AI/ads platforms

Descrição da oferta de emprego

Cross Border Talents is seeking an Ads Support Specialist for a 40-hour weekly role in Lisbon. You will support users across email, chat, and phone, troubleshoot ad-related issues, and guide customers through policies and platform guidelines.

The team operates 24/7 with rotating shifts and a comprehensive training program to ensure top-tier service. Fluency in English is essential to manage inquiries and deliver exceptional customer experiences.