Ads Support Specialist - Lisbon (Customer Experience)

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is hiring an Operations Customer Expert to support the English market. You will help advertisers navigate the platform, resolve issues, and ensure campaigns run smoothly.

This on-site role includes 40 hours per week with rotating shifts, and you will receive dedicated training before handling cases independently, while maintaining clear case records and applying platform policies.

Qualifications

• Experience in customer support roles.
• Ability to troubleshoot platform issues.
• Willingness to work rotating shifts in Lisbon.

Responsibilities

• Support users with advertising accounts and payments.
• Investigate technical issues affecting campaigns.
• Help users understand platform features and policies.
• Deliver accurate solutions across multiple support channels.
• Maintain clear case records and escalate complex requests.

Skills

Customer support

English language

Issue investigation

Multichannel communication

Record keeping

Job description

Cross Border Talents in Lisbon is hiring an Operations Customer Expert to support the English market. You will help advertisers navigate the platform, resolve issues, and ensure campaigns run smoothly.

This on-site role includes 40 hours per week with rotating shifts, and you will receive dedicated training before handling cases independently, while maintaining clear case records and applying platform policies.