English Technical Customer Support – Ads | Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Private Health Insurance

Paid Onboarding

Paid Time Off 22 days

Prime workplace with transport links

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a Technical Customer Expert – Ads Support (English Market). You will be the main liaison for English-speaking clients, providing expert help for digital ad platforms in a dynamic tech environment.

The role offers full-time hours, a 12-month contract with potential for a permanent role, and a competitive monthly package including bonuses and allowances. Join a modern campus with strong transport links.

Qualifications

• Professional English communication for client support.
• Experience in digital ad platforms is a plus.

Responsibilities

• Be the primary point of contact for English-speaking clients for Ads Support.
• Deliver high-quality assistance for digital ad platforms in a fast-paced setting.

Skills

English proficiency

Customer support

Job description

Are you passionate about cutting-edge technology and helping businesses succeed? Join our team in Lisbon as a Technical Customer Expert – Ads Support, supporting one of the world's leading American artificial intelligence companies!

In this role, you will be the primary point of contact for English-speaking clients, providing high-quality assistance for digital ad platforms and delivering exceptional service in a dynamic, tech-forward environment.

Position Overview

• Role: Technical Customer Support – Ads Support (English Market)
• Location: Lisbon, Portugal (Modern campus with easy access via Oriente Station)
• Schedule: Full-time (40 hours/week, 24/7 rotating shifts with schedules assigned 10 days in advance)
• Contract Type: Open-ended/Uncertain Term Contract (Foreseeable duration of 12 months, with eligibility for a permanent contract after 2 years)

What We Offer

Competitive Compensation

• Total Estimated Monthly Gross: €1,248.33 / month (based on a standard 22-working-day month)
• Base Salary: €938.00
• Pro-rated Holiday Allowance: €78.17 / month
• Pro-rated Christmas Allowance: €78.17 / month
• Meal Allowance: €154.00 / month tax-free (€7.00/day on a prepaid meal card)
• Performance Bonus: Up to €200.00 / month based on productivity and KPIs

Training & Perks

• Paid Onboarding: 15 working days (8 hours/day) compensated at €18.56 / day (fully exempt from social security taxes)
• Comprehensive Healthcare: Private Health & Dental Insurance active upon contract signature
• Paid Time Off: 22 days of annual paid holiday + Portuguese public holiday compensation
• Prime Workplace: Modern campus equipped with full amenities and seamless transport links

Ready to Boost Your Career in Lisbon?

If you're ready to combine your customer support skills with world-class AI tech in one of Europe's most vibrant cities, we want to hear from you.